Security Operations Manager

PINKERTON (SINGAPORE) PTE LTD; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

Pinkerton is seeking an experienced Security Operations Manager to be embedded with a major MNC client in Singapore. Reporting to the Southeast Asia Security Manager, you will head a security team of 15–25 officers and ensure the safety of client premises, property and personnel.

You will oversee access and alarm management, incident response, life safety, risk mitigation, training, and performance monitoring across two client sites.

Qualifications

• Diploma or higher with at least 5 years of experience in security management or related field.
• Experience in managing security operations and teams in a client environment.

Responsibilities

• Provide 24/7 shift coverage across two client sites.
• Lead a security team of 15–25 officers and oversee daily operations.
• Oversee access management and alarm response across client sites.
• Coordinate incident management and life safety responses.
• Conduct risk assessments and implement mitigation measures.
• Drive training and drills to maintain core security competencies.
• Monitor and improve team performance to meet client requirements.

Skills

Analytical thinking

Communication

Integrity

Negotiation

Education

Diploma

Tools

Microsoft Office

Claims management systems

Job description

We are seeking an experienced Security Operations Manager, who will be embedded to one of our major MNC client. Reporting to the Southeast Asia Security Manager, will head a security team of 15 - 25 security officers (team structure can vary). Primary responsibility includes ensuring the security and safety of Clients premises, property and, most importantly, personnel.

Essential Functions

• Represent Pinkerton's core values of integrity, vigilance, and excellence.
• Ensuring 24/7 shift coverage across 2 Client's sites.
• Delivery of core function Security responsibilities at both sites, namely.
• Access Management: ensuring access management systems and processes are being adhered to.
• Alarm Management; managing the effective security response to all alarms impacting Client's space.
• Incident Management; coordinating the Group Security response to local issues and incidents impacting the security and safety environment.
• Life Safety; overseeing the Group Security life safety response capabilities and responsibilities within Client's space.
• Risk Management: ensuring patrol, system, and equipment check protocols and reporting are adhered to, so all Group Security dependencies are in good working order. Any defects or risks should be identified and addressed in an appropriate and timely manner.
• Risk mitigation: supporting facility and hotel risk assessment processes to identify and mitigate facility risks.
• Implementing team training and drilling initiatives to drive and reinforce core competency capabilities.
• Working with Security Management in identifying core function process, performance, and productivity gains.
• Monitoring and driving team performance to meet and exceed Client's requirements.
• Identifying and escalating any breaches or areas of concern relating to Security personnel, procedures, or systems.
• Leadership: providing, by way of example, guidance and direction to the team that best enables team members to achieve individual potential and realise best practice delivery to Client's.
• Supporting (or leading in absence of SEA Security Manager) the Security incident response for issues affecting the Client's business in SEA geography.
• Overseeing Security Systems & Projects with effective delivery of day-to-day security provision to Clients Offices with supervisory over Security Systems & Projects Manager.
• In addition to Singapore/ SEA operational requirements, following developmental roles are also envisaged as forming part of the Singapore Security Manager function.
• Supporting regional innovation and performance improvement initiatives.
• Working with regional management to development an internal audit capability.
• Short term deploy ability to support regionwide resiliency and capacity building.
• Supporting quality control assurance for other security functions within SEA (e.g. Jakarta).
• All other duties, as assigned.

Education, Experience, and Certifications

Prefer at least Diploma, must have experience of 5 years.

Competencies

• Strong analytical and decision-making abilities.
• Excellent communication and negotiation skills.
• High level of integrity and professionalism.
• Proficiency in claims management systems and Microsoft Office Suite.

Working Conditions

• With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions.
• Exposure to sensitive and confidential information.
• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Ability to adjust focus between close and distance vision.
• Must be able to work any shift including evenings, weekends, and holidays to ensure the successful completion of work assignments.
• Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.