Security & Infrastructure Operations Lead

CERTIS TECHNOLOGY (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

CERTIS TECHNOLOGY (SINGAPORE) PTE. LTD. is seeking an Operations Manager to lead maintenance across sites, ensuring security CCTV and access control systems meet service levels and safety standards.

You will drive SOPs, analyze failures, and optimize resources, with responsibility for staff development and stakeholder engagement. The role requires 3+ years in CCTV/security operations, a relevant degree or diploma, and ITIL certification.

Qualifications

• Minimum 3 year(s) of working experience in security CCTV/surveillance systems, access control systems or related field will be advantageous, with proven work experience as an Operations Manager or similar role.
• Degree / Diploma in Information Technology, Electrical Engineering or related disciplines, with ITIL certification preferred.
• Strong analytical, problem-solving, facilitation, planning, organizational, communication and interpersonal skills.
• Knowledge of organizational effectiveness and operations management, experience working closely with project teams with long-term maintenance viability in mind, and proficiency in Microsoft Office.
• Knowledge of CCTV and IP Video Surveillance Systems, Video Management Systems (e.g. Hikvision, Milestone), Access Control Systems (e.g. Gallagher, Honeywell), PSIM Platforms, networking fundamentals, Windows Server and virtualization, and cybersecurity best practices for security systems.
• The role may require occasional standby/work outside normal office hours to support planned deployments, maintenance activities, and unforeseen operational requirements, in accordance with business needs.

Responsibilities

• Lead and manage all maintenance operations across sites to ensure operational availability, fulfilment of service levels, and effective manpower planning.
• Develop, implement and continuously review maintenance standard operating procedures (SOPs), analyse failure trends, implement corrective actions, and optimise maintenance processes and resource utilisation.
• Manage equipment inventory, budgetary control, documentation records, and ensure compliance with health and safety policies.
• Build and maintain strong relationships with customers and stakeholders through regular performance reviews and effective engagement.
• Train, manage and develop staff under his/her charge to support operational excellence and service delivery.

Skills

Leadership

Analytical

Planning

Communication

Interpersonal skills

Problem solving

Education

Degree/Diploma in IT or Engineering

ITIL Certification

Tools

Hikvision

Milestone

Gallagher

Honeywell

PSIM Platforms

Windows Server

Virtualization

MS Office

Job description

CERTIS TECHNOLOGY (SINGAPORE) PTE. LTD. is seeking an Operations Manager to lead maintenance across sites, ensuring security CCTV and access control systems meet service levels and safety standards.

You will drive SOPs, analyze failures, and optimize resources, with responsibility for staff development and stakeholder engagement. The role requires 3+ years in CCTV/security operations, a relevant degree or diploma, and ITIL certification.