SEA Service Delivery Leader — AI-Driven Ops

TikTok; Singapore; Vor Ort; SGD 180.000 - 240.000; Vollzeit

Zusammenfassung

TikTok Shop is seeking a Regional SEA Service Delivery Lead to oversee operations across Southeast Asia, ensuring high-quality support for users, sellers, and creators. You will build and mentor a high-performing team, drive AI-first initiatives, and partner with Global Strategy, Policy, and Training to scale AI-enabled solutions.

You will collaborate with BPO partners and internal teams to ensure governance, readiness, and continuous improvement, delivering measurable impact on customer

Qualifikationen

• Bachelor's degree or equivalent practical experience.
• 5+ years in Strategy & Planning, Service Operations or User Experience with regional/multi-country scope.
• Experience driving operational transformation through AI, automation, and scalable models.
• Ability to leverage data, analytics and AI-driven insights to define success metrics.

Aufgaben

• Lead regional service delivery operations across Southeast Asia with high-quality user support.
• Build and mentor a high-performing service delivery team.
• Drive AI-enabled solutions to streamline workflows and improve resolution times.
• Partner with cross-functional teams to pilot AI-enabled capabilities (chatbots, routing, automation).
• Ensure governance, readiness, and KPI achievement with BPO and in-house ops.

Kenntnisse

Strategy & Planning

Service Operations

User Experience

Regional Leadership

AI & Analytics

Data-Driven

Ausbildung

Bachelor's degree

Jobbeschreibung

TikTok Shop is seeking a Regional SEA Service Delivery Lead to oversee operations across Southeast Asia, ensuring high-quality support for users, sellers, and creators. You will build and mentor a high-performing team, drive AI-first initiatives, and partner with Global Strategy, Policy, and Training to scale AI-enabled solutions.

You will collaborate with BPO partners and internal teams to ensure governance, readiness, and continuous improvement, delivering measurable impact on customer