SEA Operations Director

DENTSU SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

DENTSU SOLUTIONS PTE. LTD. in Singapore seeks a SEA Operations Director to drive transformation and operational excellence across Southeast Asia. This leader will coordinate with regional leadership to govern initiatives, embed refreshed ways of working, and deliver value through AI, automation, and process harmonization.

The role requires a track record in multi-country transformations, strong stakeholder management, and fluency in English. A PMP/Lean Six Sigma certification is advantageous.

Qualifications

• 12+ years of transformation leadership experience in SSC, media, or consulting environments.
• Proven track record of leading multi-country transformation programs with measurable impact.
• Strong understanding of finance, HR, IT, and operational processes in agency or SSC settings.
• Exceptional stakeholder management and communication skills across cultures and seniority levels.
• Experience with AI products, emerging technology landscape, ERP systems, process reengineering, and digital enablement.
• PMP, Lean Six Sigma, or similar certifications are a plus.
• Fluent in English is a must.

Responsibilities

• Lead cross-functional programs that integrate finance, HR, IT, procurement, and media operations across SEA markets.
• Implementation and execution of key business initiatives such as technology integrations, AI enablement and automation with a focus on improving ways of working.
• Identify inefficiencies and redesign core operational workflows across markets,
• Drive harmonization and standardization of processes across SEA Markets, ensuring scalability and agility.
• Oversee large-scale transformation programs from initiation to delivery, ensuring milestones, budgets, and KPIs are met.
• Lead change management efforts to ensure adoption of new systems, processes, and organizational structures.
• Deploying continuous improvement techniques to improve service quality and leveraging the Cost to Serve levers to drive margin % improvements.
• Leading and empowering an inclusive culture that unites our markets, providing a dynamic environment
• Collaborate with Market CEO, CFO, CPO and Regional teams to ensure alignment and transparency.
• Establish governance frameworks and reporting mechanisms to track progress and escalated risks.
• Serve as the senior interface for transformation updates with executive sponsors and market leadership.
• Partner with IT and data teams to drive digital transformation , including AI Enablement, ERP upgrades, automation, and analytics enablement
• Deploying continuous improvement techniques to improve service quality and leveraging the Cost to Serve levers to drive margin % improvements

Skills

Fluent in English

Tools

ERP Systems

AI Products

Job description

Led by Dentsu Group Inc. (Tokyo: 4324; ISIN: JP3551520004), a pure holding company established on January 1, 2020, the Dentsu Group encompasses two operational networks: dentsu Japan network, which oversees Dentsu's agency operations in Japan, and dentsu international, its international business headquarters in London, which oversees Dentsu's agency operations outside of Japan.

With a strong presence in approximately 145 countries and regions across five continents and with 65,000 dedicated professionals, the Dentsu Group provides a comprehensive range of client-centric integrated communications, media and digital services through its five leadership brands-Carat, dentsu X, iProspect, Dentsu Creative, and Merkle-as well as through Dentsu Japan Network companies, including Dentsu Inc., the world's largest single brand agency with a history of innovation. The Group is also active in the production and marketing of sports and entertainment content on a global scale.

www.dentsu.com

Job Title : SEA Operations Director

Role Purpose

This business-critical role drives operational excellence across teams in Singapore and across Southeast Asia markets. We're looking for a leader who is energized and passionate about driving operational excellence, transformation, and embedding refreshed business governance. The leader will have a proven commercial track record for delivering growth, change, embedding new ways of working and organisational effectiveness. The role will have need to have an understanding of operational management principles, understanding of current technology trends (AI, Automation) client dynamics and talent.

The SEA Operations Director will be both an integrator and influencer. The Role will involve working with the Leadership Team, market leadership, and functional leaders to coordinate, govern and execute initiatives across markets within the SEA Cluster.

Key Responsibilities

Strategic Transformation Leadership

• Lead cross-functional programs that integrate finance, HR, IT, procurement, and media operations across the markets within the SEA Cluster.
• Implementation and execution of key business initiatives such as technology integrations, AI enablement and automation with a focus on improving ways of working (processes) including (as relevant) moving work to more cost-effective locations

End-to-End Process Optimization

• Identify inefficiencies and redesign core operational workflows across markets,
• Drive harmonization and standardization of processes across SEA Markets, ensuring scalability and agility.

Program & Change Management

• Oversee large-scale transformation programs from initiation to delivery, ensuring milestones, budgets, and KPIs are met.
• Lead change management efforts to ensure adoption of new systems, processes, and organizational structures.
• Deploying continuous improvement techniques to improve service quality and leveraging the Cost to Serve levers to drive margin % improvements.
• Leading and empowering an inclusive culture that unites our markets, providing a dynamic environment

Stakeholder Engagement & Governance

• Collaborate with Market CEO, CFO, CPO and Regional teams to ensure alignment and transparency.
• Establish governance frameworks and reporting mechanisms to track progress and escalated risks.
• Serve as the senior interface for transformation updates with executive sponsors and market leadership.

Technology & Data Integration

• Partner with IT and data teams to drive digital transformation , including AI Enablement, ERP upgrades, automation, and analytics enablement
• Deploying continuous improvement techniques to improve service quality and leveraging the Cost to Serve levers to drive margin % improvements

Qualifications

• 12+ years of experience in transformation leadership, preferably within shared services, media, or consulting environments.
• Proven track record of leading multi-country transformation programs with measurable impact.
• Strong understanding of finance, HR, IT, and operational processes in agency or SSC settings.
• Exceptional stakeholder management and communicational skills across cultures and seniority levels.
• Experience with AI products , emerging technology landscape, ERP systems, process reengineering, and digital enablement.
• PMP, Lean Six Sigma, or similar certifications are a plus.
• Fluent in English is a must

Key Behaviours

• High Learning Agility - unbridled curiosity and the ability to discover trends ahead of time ("look around corners") and glean valuable insights; not merely an effective executor of initiatives, anticipatory in her / his approach and provokes senior level conversation
• Making Complex Decisions - can solve even the toughest and the toughest of problems; great at taking meaning from whatever data is available; is a quick study of the new and different; adds personal wisdom and experience to come to the best conclusion and solution, given the situation; uses multiple problem-solvin