SEA Head of Operations & Transformation

DENTSU SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

DENTSU SOLUTIONS PTE. LTD. in Singapore seeks a SEA Operations Director to drive transformation and operational excellence across Southeast Asia. This leader will coordinate with regional leadership to govern initiatives, embed refreshed ways of working, and deliver value through AI, automation, and process harmonization.

The role requires a track record in multi-country transformations, strong stakeholder management, and fluency in English. A PMP/Lean Six Sigma certification is advantageous.

Qualifications

• 12+ years of transformation leadership experience in SSC, media, or consulting environments.
• Proven track record of leading multi-country transformation programs with measurable impact.
• Strong understanding of finance, HR, IT, and operational processes in agency or SSC settings.
• Exceptional stakeholder management and communication skills across cultures and seniority levels.
• Experience with AI products, emerging technology landscape, ERP systems, process reengineering, and digital enablement.
• PMP, Lean Six Sigma, or similar certifications are a plus.
• Fluent in English is a must.

Responsibilities

• Lead cross-functional programs that integrate finance, HR, IT, procurement, and media operations across SEA markets.
• Implementation and execution of key business initiatives such as technology integrations, AI enablement and automation with a focus on improving ways of working.
• Identify inefficiencies and redesign core operational workflows across markets,
• Drive harmonization and standardization of processes across SEA Markets, ensuring scalability and agility.
• Oversee large-scale transformation programs from initiation to delivery, ensuring milestones, budgets, and KPIs are met.
• Lead change management efforts to ensure adoption of new systems, processes, and organizational structures.
• Deploying continuous improvement techniques to improve service quality and leveraging the Cost to Serve levers to drive margin % improvements.
• Leading and empowering an inclusive culture that unites our markets, providing a dynamic environment
• Collaborate with Market CEO, CFO, CPO and Regional teams to ensure alignment and transparency.
• Establish governance frameworks and reporting mechanisms to track progress and escalated risks.
• Serve as the senior interface for transformation updates with executive sponsors and market leadership.
• Partner with IT and data teams to drive digital transformation , including AI Enablement, ERP upgrades, automation, and analytics enablement
• Deploying continuous improvement techniques to improve service quality and leveraging the Cost to Serve levers to drive margin % improvements

Skills

Fluent in English

Tools

ERP Systems

AI Products

Job description

DENTSU SOLUTIONS PTE. LTD. in Singapore seeks a SEA Operations Director to drive transformation and operational excellence across Southeast Asia. This leader will coordinate with regional leadership to govern initiatives, embed refreshed ways of working, and deliver value through AI, automation, and process harmonization.

The role requires a track record in multi-country transformations, strong stakeholder management, and fluency in English. A PMP/Lean Six Sigma certification is advantageous.