SEA Customer Success & Growth Manager - SME Focus

AIRWALLEX (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Airwallex is seeking a Customer Success Manager, SME & Growth to manage a portfolio of SME customers across Southeast Asia, driving product adoption, retention and growth.

You will build trusted relationships, understand business needs, activate customers on our product suite, and collaborate with sales, product, operations and marketing to deliver exceptional experiences and surface opportunities to scale Airwallex usage.

Qualifications

• Experience in account management, customer success, or a similar client-facing commercial role.
• Strong verbal and written communication in English and another SEA language.
• Confident in engaging customers to understand needs and promote solutions.
• Ability to work with internal stakeholders to improve outcomes.
• Results-oriented with resilience and KPI motivation.
• Comfort navigating ambiguity in a fast-paced environment.

Responsibilities

• Build relationships across your portfolio and understand customers’ business models, workflows, pain points, and growth plans.
• Identify growth opportunities using customer data, product usage, and industry knowledge to increase wallet share.
• Educate and activate customers on Airwallex products to drive activation and ongoing adoption.
• Advocate for customer needs internally and partner with cross-functional teams to improve product and processes.
• Position Airwallex as the partner of choice within focus industries.
• Retain customers by proactively identifying risks and executing retention initiatives.

Skills

Account management

Customer success

Revenue growth

Communication

Relationship building

Cross-functional collaboration

Tools

CRM tools

Job description

Airwallex is seeking a Customer Success Manager, SME & Growth to manage a portfolio of SME customers across Southeast Asia, driving product adoption, retention and growth.

You will build trusted relationships, understand business needs, activate customers on our product suite, and collaborate with sales, product, operations and marketing to deliver exceptional experiences and surface opportunities to scale Airwallex usage.