SAP SuccessFactors Client Success & Growth Lead

ROLLING ARRAYS CONSULTING PTE. LTD.

Singapore

On-site

SGD 120,000 - 180,000

Full time

7 days ago

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Job summary

ROLLING ARRAYS CONSULTING PTE. LTD. in Singapore is seeking a seasoned Customer Success Manager to own a portfolio of SAP SuccessFactors clients post-implementation, ensuring satisfaction, SLA adherence, and opportunities to grow value.

You will guide junior staff and coordinate with internal consultants. The role emphasizes incident management, SLA compliance, and client-focused improvements, with responsibilities to identify change requests and new module opportunities, and to lead service

Qualifications

6–12 years of experience in HRIS, AMS, or customer success roles.
Bachelor's degree required.
SAP SuccessFactors Certification (preferred).
Strong interpersonal skills and a client-first mindset.
HRIS configuration and Core HR/Payroll knowledge preferred.

Responsibilities

Own a portfolio of 4–5 SAP SuccessFactors customers post go-live and guide internal consultants to handle requests and ticket resolution.]
Ensure SLAs are met across all assigned accounts to avoid escalations and analyze recurring problems to reduce ticket volume.
Propose new SF-based solutions to increase client satisfaction and lead service review discussions with clients.
Identify new change requests and module opportunities within accounts and propose effective SF solutions aligned to client goals.