Senior SAP SuccessFactors CSM — Growth & Retention

ROLLING ARRAYS CONSULTING PTE.LTD.; Singapore; On-site; SGD 110,000 - 160,000; Full time

Job summary

ROLLING ARRAYS CONSULTING PTE.LTD. seeks an experienced SAP SuccessFactors Customer Success Manager to oversee a 4–5 client portfolio post go-live in Singapore. You will guide internal consultants, ensure SLA compliance, and identify opportunities to grow account value.

Key responsibilities include driving client satisfaction, proposing SF-based improvements, and leading service reviews with stakeholders. Strong consulting and relationship skills are essential for success.

Qualifications

• Bachelor's degree from a recognized institution.
• 6–9 years of experience in HRIS, AMS, or customer success roles.
• HRIS Configuration knowledge; Core HR or Payroll expertise highly preferred.
• Strong interpersonal skills and a client-first mindset.
• Certifications: SAP SuccessFactors Certification (preferred).

Responsibilities

• Own a portfolio of 4–5 SAP SuccessFactors customers post go-live and guide internal consultants to handle requests and ticket resolution.
• Ensure SLAs are met across all assigned accounts and analyse recurring problems to decrease ticket volume.
• Propose new and innovative SF-based solutions to increase client satisfaction; lead service reviews and present insights.
• Identify new change requests and module opportunities; propose SF solutions aligned to client goals.

Skills

Client relationship

Task ownership

Escalation handling

Consulting skills

Problem solving

Stakeholder management

Client retention

SLA compliance

Operational reporting

Education

Bachelor's degree

Tools

SAP SuccessFactors

HRIS

Core HR / Payroll systems

Job description

ROLLING ARRAYS CONSULTING PTE.LTD. seeks an experienced SAP SuccessFactors Customer Success Manager to oversee a 4–5 client portfolio post go-live in Singapore. You will guide internal consultants, ensure SLA compliance, and identify opportunities to grow account value.

Key responsibilities include driving client satisfaction, proposing SF-based improvements, and leading service reviews with stakeholders. Strong consulting and relationship skills are essential for success.