SAP S/4 Consultant

User Experience Researchers Pte Ltd (Singapore); Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

User Experience Researchers Pte Ltd (Singapore) seeks a SAP Finance application support specialist (S/4HANA) to provide Level 2 support for Finance and Operations apps, manage enhancements, and ensure root cause resolution. You will review vendor deliverables, coordinate UAT for Finance/Operations changes, and work with Finance leadership and auditors to align solutions.

University degree required; 3-5 years SAP FICO experience; strong documentation, testing, and communication skills are

Qualifications

• University degree in Computer Science, Information Management or equivalent.
• Minimum 3-5 years' experience in SAP Finance application support (S/4HANA).
• Primary knowledge in FICO modules (GL, AP, AR, AA, CO).
• Familiarity with ITSM processes (incident, problem, change, release).

Responsibilities

• Provide Level 2 support for Finance and Operations applications through ITSM processes (incidents, service requests, changes, problems, releases).
• Manage enhancements and problem investigations, ensuring root cause resolution and permanent fixes.
• Review vendor deliverables to ensure alignment with Finance/Operation requirements and standards.
• Manage UAT activities for Finance/Operation changes, including test case preparation and deployment validation.
• Collaborate with Finance Support Lead, analysts and vendors on upgrades, release testing, and cross-functional enhancements.
• Maintain documentation, SOPs, test scripts, and knowledge-sharing artefacts for Finance support.
• Ensure compliance with governance, audit, and statutory requirements in all Finance system activities.
• Engage with Finance leadership and auditors to align solutions and resolve issues.
• Participate in team training and cross-learning sessions to share expertise.

Skills

Analytical thinking

Documentation

Testing

Communication

Team collaboration

Multi-domain coverage

Education

Bachelors in CS/Information Management

Tools

SAP S/4HANA

FICO modules (GL, AP, AR, AA, CO)

ITSM processes

Job description

• Provide Level 2 support for Finance and Operations applications through ITSM processes (incidents, service requests, changes, problems, releases).
• Manage enhancements and problem investigations, ensuring root cause resolution and permanent fixes.
• Review vendor deliverables, including functional designs, configurations, and fixes, to ensure alignment with Finance/Operation requirements and applicable organisational standards.
• Manage UAT activities for Finance/Operation changes, including test case preparation, user coordination, and deployment validation.
• Collaborate with the Finance Support Lead, other analysts, relevant internal teams, and vendors on upgrades, release testing, and cross-functional enhancements.
• Maintain accurate documentation, SOPs, test scripts, and knowledge-sharing artefacts for Finance support.
• Ensure compliance with governance, audit, and statutory requirements in all Finance system activities.
• Engage with Finance leadership, Finance teams, Operations teams, and auditors to align solutions and resolve issues.
• Participate in team training and cross-learning sessions to build redundancy and shared expertise.

Minimum Years of Experience and Knowledge

• Minimum 3-5 years' experience in SAP Finance application support (S/4HANA).
• Primary knowledge in FICO modules (GL, AP, AR, AA, CO), with ability to cross-cover other Finance and Operations areas.
• Familiarity with ITSM processes (incident, problem, change, release management).

Minimum Education / Other Technical / Professional Qualification Level

• University degree in Computer Science, Information Management or equivalent.

Skills and Abilities

• Strong analytical and problem-solving skills.
• Ability to support financial close and reconciliation processes.
• Good documentation, testing, and communication skills.
• Ability to review vendor deliverables and ensure compliance with requirements.
• Collaborative team player, willing to cross-cover and support multiple Finance/Operations domains.