Salesforce Developer – CaseManagement Platform
Role Summary
We are looking for a Salesforce Developer to design, develop, test, and maintain solutions for a Case Management Platform. The role requires strong hands-on Salesforce development experience and the ability to deliver scalable, secure, andhigh-quality solutions in an Agile environment.
Key Responsibilities
- Design, develop, and customize Salesforces olutions using:
- Apex
- LightningWeb Components (LWC)
- Flows
- CustomObjects
- ValidationRules
- Omni studio components
- Action Plans
- Document Generation
- Configure Salesforce platform features,mainlyService CloudandPublic Sector Solutions,with possible exposure toExperience Cloud
- Build integrations between Salesforce and external systems usingREST/SOAP APIsandMuleSoft
- Work closely with Solution Architects,Tech Leads, Business Analysts, Product Managers, QA, and UX Designers
- Translate user stories, acceptance criteria, and technical specifications into working solutions
- Participate in Agile ceremonies including backlog grooming, sprint planning, development, testing, and deployment
- Perform unit testing, support SIT/UAT,and resolve defects
- Troubleshoot issues across Salesforce environments and ensure platform stability
- Support deployments across development,SIT, UAT, staging, and production
- Follow GitLab version control and CI/CD deployment processes
- Create and maintain technical documentation, deployment notes, and operational playbooks
- Continuously improve performance,maintainability, and user experience based on Salesforce best practices
Required Skills and Experience
- Degree in Computer Science, IT,Engineering, or related field
- Minimum3 years of Salesforce development and administration experience
- Hands-on experience with:
- Apex
- SOQL/SOSL
- LWC
- SalesforceFlows and automation tools
- Strong understanding of:
- Service Cloud
- Experience Cloud
- Salesforce data model
- Securitymodel including roles, profiles, permission sets, and public groups
- Validationrules and automation
- Experience with:
- REST/ SOAP APIs
- Salesforce integration patterns
- Externalsystem integrations
- Familiarity with Agile tools such asJIRAandConfluence
- Experience withGit/GitLab
- Understanding ofCI/CDand Salesforce DevOps practices
- Strong analytical, troubleshooting, and communication skills
Nice to Have
- Experience withOmnistudioorSalesforce Public Sector Solutions
- Experience integrating withMuleSoft
- Exposure to enterprise case management or digital transformation projects
- Experience with AI-related Salesforce features such asAgentforce
- Salesforce Certified Platform DeveloperII
- Salesforce Certified Platform Developer I
- Salesforce Administrator certification
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