Sales Support Specialist

advantestcareers; Singapore; On-site; SGD 55,000 - 75,000; Full time

Job summary

Advantest is seeking a Sales Support Specialist to partner with our Asia Sales team. You will own the end-to-end order lifecycle from quote to cash, ensuring excellent customer experience while maintaining financial integrity.

You will support formal quotations, contract reviews, and timely issue escalation. The role requires 3–5 years of experience, bilingual English/Chinese, and proficiency in MS Office and CPQ tools.

Qualifications

• Bachelor’s degree in business administration or related field.
• 3–5 years of experience in sales administration or a similar role.
• Proficiency in English and Chinese, both written and spoken.
• Strong multitasking, prioritization and problem-solving abilities.
• Proficient in Microsoft Office and familiar with CPQ tools.

Responsibilities

• Support Sales in formal quotes and order acceptance, ensuring policy compliance.
• Advise on deal structure, contract terms, and escalation when needed.
• Manage customer orders through Quote–Build–Ship–Invoice lifecycle.
• Monitor shipment backlog and identify order/revenue risks for escalation.
• Oversee revenue and AR management and IFRS15 compliance.

Skills

Bilingual English/Chinese

Detail oriented

Excellent communication

Teamwork

Problem solving

Microsoft Office

Salesforce CPQ

Oracle R12

Education

Bachelor’s Degree in Business Administration

Tools

Salesforce CPQ

Oracle R12

Job description

The Sales Support Specialist is a customer-interfacing role, working in close partnership with our Asia Sales organization to manage won business opportunities. This role requires ownership of managing Customers’ order life cycle from Quote-To-Cash activities. The candidate is expected to deliver excellent customer experience while upholding Advantest’s financial integrity and business controls.

Key Responsibilities and duties:

• Support the Sales organization in preparing Formal Quotation & Order Acceptance, ensuring the deal negotiation is compliant with Advantest’s company policies, guidelines and audit controls.
• Provide consultation to Sales organization on deal structure, purchase contract terms review and timely escalation of issues with the respective business partners for resolution.
• Manage customer’s order throughout its life cycle from Quote, Build, Ship to Invoice stages. Multi-tasking skillset is essential to ensure timely liaison and/or problem-solving with stakeholders (e.g.: customer, Sales teams, factory, forwarders, Logistics, Finance, Legal etc.).
• Contribute to the organization’s revenue goals through disciplined monitoring of shipment backlog and identifying potential order and revenue risk for manager’s review and/or escalation.
• Responsible for Revenue and AR management (Letter of Credit operations) based on IFRS15 revenue recognition guidelines and regulations.
• Be a versatile team player to support ad-hoc deployment during high workload situations or project assignments for business process & policies improvements.

Preferred Skills:

• Bachelor’s Degree in Business Administration (or equivalent area of study)
• Minimum 3-5 years of related work experience in Sales Administration
• Proficient in both English and Chinese languages (verbal and written) to support shared services environment
• Detail oriented, great communication skills, ability to manage priorities, enjoys teamwork and creative problem-solving.
• Works well under pressure and maintain professionalism during stressful situations.
• Proficient in Microsoft Office (Powerpoint, Word, Excel, Automate etc). Preferably has experience with Salesforce (Quoting/CPQ Tool) and Oracle R12.
• Fresh university graduates are welcomed to apply. Job level will be scoped accordingly