Sales Support Executive

DUPREX SINGAPORE PTE LTD; Singapore; On-site; SGD 29,000 - 33,000; Full time

Benefits offered by this job

Commission for renewals

Career growth opportunities

Friendly environment

Job summary

DUPREX SINGAPORE PTE LTD is seeking a proactive Sales Support Executive to join the Hygiene Services team in Singapore. You will manage existing customer accounts, handle contract renewals, and prepare quotations while ensuring high customer satisfaction and retention.

The role involves following up on renewals, handling enquiries, and identifying upsell opportunities. You will collaborate with internal teams to ensure seamless service delivery and accurate record-keeping.

Qualifications

• 2 years of experience in customer service, sales, account management or related roles.
• Strong communication and interpersonal skills.

Responsibilities

• Manage and maintain relationships with existing customers.
• Follow up on contract renewals and expiring agreements.
• Handle customer enquiries and service requests.
• Identify opportunities for upselling and cross-selling.
• Follow up on sales leads and potential customers.
• Prepare quotations, proposals and renewal offers.
• Conduct customer follow-ups through calls and emails.
• Maintain accurate customer and sales records.
• Work closely with internal teams to ensure smooth service delivery.

Skills

Customer service

Sales

Account management

Negotiation

Renewals

Education

NITEC / Higher NITEC / Diploma

Tools

Excel

Word

Job description

About the Role

We are looking for a proactive and customer-focused Sales Support Executive to join our Hygiene Services team. You will manage existing customer accounts, contract renewals, sales leads and quotations while ensuring good customer satisfaction and retention.

Key Responsibilities

• Manage and maintain relationships with existing customers.
• Follow up on contract renewals and expiring agreements.
• Handle customer enquiries and service requests.
• Identify opportunities for upselling and cross-selling.
• Follow up on sales leads and potential customers.
• Prepare quotations, proposals and renewal offers.
• Conduct customer follow-ups through calls and emails.
• Maintain accurate customer and sales records.
• Work closely with internal teams to ensure smooth service delivery.

Requirements

• Minimum NITEC / Higher NITEC / Diploma or equivalent.
• At least 2 years of experience in customer service, sales, account management or related roles.
• Good communication and interpersonal skills.
• Customer-oriented and comfortable handling customer enquiries.
• Confident in sales follow-ups, negotiations and renewals.
• Self-motivated, organised and able to work independently.
• Proficient in Microsoft Office, especially Excel and Word.

Benefits

• Commission for successful contract renewals
• Career growth opportunities
• Friendly and supportive working environment

Working Location

Ang Mo Kio Industrial Park 2, Singapore

Working Hours

Monday to Friday, 8.30am to 6.00pm

Basic Salary

$2600 to $3000 per month, depending on experience and qualifications.

Employment Type

Full-time