Sales Support & Customer Success Coordinator

The Supreme HR Advisory Pte. Ltd.; Singapore; Presencial; SGD 27.000 - 36.000; Jornada completa

Descripción de la vacante

The Supreme HR Advisory Pte. Ltd. in Singapore is seeking a Sales Support & Customer Service professional for our West (Toh Guan) location.

The role focuses on preparing quotations, processing orders, and maintaining sales documentation to support the sales team and drive customer satisfaction. You'll also manage service agreements, vendor forms, and contract-related documents while building strong relationships with customers and coordinating with internal departments.

Formación

• Diploma in Business Studies, Office Administration, or related discipline.
• Minimum 1-2 years of experience in sales support, sales administration, or customer service.
• Experience in industrial products, building industry, or service-related industry will be an advantage.
• Proficient in Microsoft Office applications.

Responsabilidades

• Prepare quotations, follow upon customer confirmation, and process sales orders.
• Coordinate work orders with relevant departments and maintain proper sales documentation.
• Prepare sales performance reports and monthly quotation summary reports.
• Prepare service agreements and support contract-related documentation.
• Handle vendor approval forms and customer digital portal setup when required.
• Maintain proper filing and document records.
• Build and maintaining good relationships with assigned customers.
• Follow up with customers to gather feedback and provide service support.
• Support customer visits and participate in customer engagement activities.
• Assist in maintenance contract follow-ups and renewal coordination.
• Follow up with customers on payment status and outstanding balances.
• Gather market information, including competitor and industry updates.
• Support marketing and business development activities as assigned.
• Assist sales team in achieving customer satisfaction and business objectives.

Conocimientos

Sales support

Customer service

Administrative

Educación

Diploma in Business Studies / Office Administration

Herramientas

Microsoft Office

Descripción del empleo

The Supreme HR Advisory Pte. Ltd. in Singapore is seeking a Sales Support & Customer Service professional for our West (Toh Guan) location.

The role focuses on preparing quotations, processing orders, and maintaining sales documentation to support the sales team and drive customer satisfaction. You'll also manage service agreements, vendor forms, and contract-related documents while building strong relationships with customers and coordinating with internal departments.