Assistant Sales Support Manager

Polar Puffs & Cakes Pte Ltd; Singapore; On-site; SGD 60,000 - 85,000; Full time

Job summary

Polar Puffs & Cakes Pte Ltd is seeking a Sales Support Assistant Manager to oversee the Sales Support team and ensure seamless day-to-day operations between customers, the sales team and internal departments. The role includes coordinating order processing, quotations, and timely follow-ups, along with driving inside sales growth.

You will manage customer records in the CRM, lead cross-functional collaboration with Logistics, Finance, and Production, and coach the Sales Support Executives while

Qualifications

• Degree or Diploma in Business or related field.
• Minimum 5 years of relevant experience in sales support or inside sales.
• Prior experience leading or supervising a team is preferred.
• Strong organisational and multitasking skills with attention to detail.
• Excellent written and verbal communication skills.
• Proficient in Microsoft 365; experience with CRM systems is advantageous.

Responsibilities

• Support the Sales Managers with order processing, quotation preparation, and timely follow-ups.
• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Maintain and update customer records and sales data in the CRM system.
• Coordinate with internal departments (Logistics, Finance, Production) to ensure timely order fulfilment.
• Track and manage sales leads to ensure timely communication and follow-up.
• Help resolve customer complaints or issues, escalating where necessary.
• Conduct inside sales activities to support business growth.
• Upsell and cross-sell products to existing customers based on customer needs and seasonal opportunities.
• Work closely with Sales Managers to identify sales opportunities and convert them into revenue.
• Manage and supervise the Sales Support Executives, providing coaching, guidance, and performance oversight.
• Oversee workflow planning, task allocation, and quality control within the sales support function.
• Continuously improve internal processes for better efficiency and customer experience.

Skills

Communication skills

Organisational skills

Team leadership

Attention to detail

Multitasking

Education

Degree or Diploma in Business or related field

Tools

Microsoft 365

CRM systems

Job description

About the role:

The Sales Support Assistant Manager plays a critical role in supporting the Sales team through effective coordination, customer management, administrative excellence, and inside sales activities. This role oversees the Sales Support team and ensures seamless day-to-day operations between customers, the sales team, and internal departments.

Key responsibilities:

Sales Support & Coordination

• Support the Sales Managers with order processing, quotation preparation, and timely follow-ups.
• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Maintain and update customer records and sales data in the CRM system.
• Coordinate with internal departments (Logistics, Finance, Production) to ensure timely order fulfilment.
• Track and manage sales leads to ensure timely communication and follow-up.
• Help resolve customer complaints or issues, escalating where necessary.

Inside Sales & Upselling

• Conduct inside sales activities to support business growth.
• Upsell and cross-sell products to existing customers based on customer needs and seasonal opportunities.
• Work closely with Sales Managers to identify sales opportunities and convert them into revenue.

Team Leadership & Management

• Manage and supervise the Sales Support Executives, providing coaching, guidance, and performance oversight.
• Oversee workflow planning, task allocation, and quality control within the sales support function.
• Continuously improve internal processes for better efficiency and customer experience.

Job Requirements:

• Degree or Diploma in Business or related field
• Minimum 5 years of relevant experience in sales support or inside sales - preferably within B2B or food manufacturing sectors
• Prior experience leading or supervising a team is strongly preferred.
• Strong organisational and multitasking skills with excellent attention to detail
• Excellent written and verbal communication skills
• Proficient in Microsoft 365 (Excel, Word, Outlook, Teams); experience with CRM systems is an advantage
• Ability to work both independently and as part of a team in a fast-paced environment
• Commitment to a 5-day work week and professional business attire
• Willing to handle ad-hoc tasks required to support business operations
• Fresh graduates are welcome to apply