Sales Support Coordinator Singapore

Spirax-Sarco Ltd.; Singapore; Ibrido; SGD 42.000 - 64.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Flexible working arrangements

Generous holiday allowance

volunteering leave

Descrizione del lavoro

Spirax-Sarco Ltd. is seeking a Sales Support Coordinator in Singapore to join a hybrid team. You will manage the end-to-end order lifecycle, coordinate with Sales, Supply Chain, Logistics and Finance, and ensure on-time delivery while maintaining accurate ERP/CRM data.

You will process orders, handle documentation, and respond to customer inquiries, contributing to continuous improvement and a positive customer experience.

Competenze

• Diploma or Degree in Business, Supply Chain, Logistics, Engineering or related field beneficial.
• Experience supporting customer orders and sales operations preferred.
• Experience coordinating with Sales, Supply Chain, Logistics and Finance partners.

Mansioni

• Process customer orders accurately using ERP/CRM.
• Manage end-to-end order lifecycle from receipt to delivery and invoicing.
• Issue purchase orders to factories and suppliers and track progress.
• Coordinate local and international shipments with logistics partners.
• Prepare delivery docs: invoices, delivery notes, shipping docs.
• Respond to customer enquiries about status, availability and schedules.
• Collaborate with Sales Engineers, Supply Chain, Logistics and Finance teams.
• Monitor open orders and timely resolve delivery risks.
• Maintain accurate customer and order data in ERP/CRM.
• Prepare backlog, order status and shipment updates for planning.

Conoscenze

ERP systems

CRM systems

Stakeholder coordination

MS Office Excel

Team collaboration

Order management

Formazione

Business / Supply Chain degree

Strumenti

Microsoft Dynamics AX

CRM (Dynamics 365 advantageous)

SAP / Oracle experience

Descrizione del lavoro

Job Title: Sales Support Coordinator Singapore
Location: WMFTS - Singapore - Techplace
Location Type: Hybrid
Website: https://www.wmfts.com/en/
Group: https://www.spiraxgroup.com/

Watson-Marlow Fluid Technology Solutions is part of SpiraxGroup, a FTSE100 and FTSE4Good multi-national industrial engineering Groupwith expertise in the control and management of steam, electric thermalsolutions, peristaltic pumping and associated fluid technologies. When you join us, you will be integrated into a cooperative and encouragingteam, participate in challenging yet critical work, and experience ongoinggrowth opportunities to help you achieve your full potential. Visit ourwebsite to learn more.

Job Summary:

We are seeking a talented and motivated Sales Support Coordinator Singapore to join our dynamicteam.

Key Responsibilities:

• You will process customer orders accurately and efficiently using Microsoft Dynamics AX and CRM.
• You will manage the end-to-end order lifecycle, from order receipt through delivery and invoicing, coordinating accurate fulfilment and on-time delivery.
• You will issue purchase orders to factories and third-party suppliers and monitor their progress to ensure timely fulfilment.
• You will coordinate local and international shipments, working closely with logistics providers, warehouses and manufacturing sites.
• You will support distribution centre logistics and planning, coordinating inbound and outbound shipment schedules, stock availability and dispatch priorities with warehouse and logistics teams to support timely order fulfilment.
• You will prepare delivery documentation, including invoices, delivery notes and shipping documents.
• You will respond promptly to customer enquiries regarding order status, product availability and shipment schedules.
• You will coordinate order fulfilment with Sales Engineers, Supply Chain, Logistics, Finance and Service teams to deliver a seamless customer experience.
• You will proactively monitor open orders, identify potential delivery risks and coordinate timely resolution of issues.
• You will maintain accurate customer and order information within Microsoft Dynamics AX and CRM systems.
• You will prepare operational reports, including backlog, order status and shipment updates, to support business planning and forecasting.
• You will identify opportunities to improve processes and contribute to continuous improvement initiatives that enhance operational efficiency and customer satisfaction.

Skills/Experience:

• You have experience supporting customer orders, sales operations or order management in a customer-focused environment.
• You have worked with ERP systems such as Microsoft Dynamics AX, SAP, Oracle or similar platforms, and are comfortable learning new business systems.
• You are confident using customer relationship management (CRM) systems to manage customer information and order activities. Experience with Microsoft Dynamics 365 is an advantage.
• You have experience coordinating with multiple stakeholders, including Sales, Supply Chain, Logistics and Finance, to deliver successful customer outcomes.
• You are highly organised and able to manage multiple priorities while maintaining a high level of accuracy.
• You communicate clearly and professionally with customers, colleagues and external partners, both verbally and in writing.
• You enjoy solving problems, taking ownership and following through to resolution.
• You are customer-focused and committed to delivering a positive customer experience.
• You are comfortable working independently while collaborating effectively as part of a regional team.
• You are proficient in Microsoft Office applications, particularly Excel, and are confident working with operational data and reports.
• Experience supporting B2B customers, manufacturing, industrial or distribution businesses would be advantageous but is not essential.
• A Diploma or Degree in Business, Supply Chain, Logistics, Engineering or a related discipline is beneficial; however, we also welcome applications from candidates with relevant experience and a strong track record of success.

At Watson-Marlow, we believe in takingcare of our colleagues. We offer a generous benefits package,including:

• A competitive salary
• Flexible working arrangements
• A generous holiday allowance
• Three days’ paid volunteering leave
• Additional support and benefits through our Everyone is Included GroupInclusion Plan

Everyone is Included at Spirax Group

We are passionate about creating inclusive andequitable working cultures where everyone can be themselves and achieve theirfull potential. For us, that means supportive teams and strong relationshipswhere everyone’s contribution is valued - across social and culturalbackgrounds, ethnicities, ages, genders, gender identities, abilities,neurodiversity, sexual orientation, religious beliefs, and everything elsethat makes us human and unique.

We want everyone to be able to make their difference here, so we willalways consider requests for flexible working.

We know that everyone needs some extra help from time to time too, so wehave introduced a range of additional benefits through our Group InclusionCommitments. These include

• Gender-neutral parental leave
• 15 days of extra paid caregiver leave
• Paid time off and support for anyone experiencing pregnancy loss ordomestic abuse
• Menopause-friendly workplace principles and more

Learn more at spiraxgroup.com/inclusion.

We are also a Disability Confident Committed Employer. Ifyou would like to apply using this scheme, please select this option in ourapplication form.

We are an equal opportunity employer committed to fostering an inclusiveand diverse workplace. We encourage candidates from all backgrounds toapply.

If you require accommodations during the application process, please let usknow.

Company Overview

At Watson-Marlow Fluid Technology Solutions, part of Spirax Group, we aredriven by innovation and are dedicated to creating an inclusive workplacewhere everyone is empowered to make a difference. As a world leader inmanufacturing peristaltic pumps and associated fluid path technologies forthe life sciences and process industries, we offer a wide range of products,including tubing, specialised filling systems and products for single-useapplications.

Our shared Purpose is to create sustainable value for all our stakeholdersas we engineer a more efficient, safer and sustainable world. Ourtechnologies play an essential role in critical industrial processes andindustrial equipment across industries as diverse as Food & Beverage,Pharmaceutical & Biotechnology, Power Generation, Semiconductors andHealthcare. With customers in 116 countries, we provide the solutions thatsit behind the production of many items used in daily life, from baked beansto mobile phones!

Our inclusive culture and Values, unites us, guides our decisions andinspires us everywhere that we operate. We support our colleagues to maketheir difference for each other as well as customers, communities, suppliers,our planet and shareholders by creating a truly equitable working environmentwhere everyone feels included.