Sales Support Assistant

Randtech Asia Pte Ltd; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

Randtech Asia Pte Ltd is seeking a Sales Assistant to provide administrative and operational support to the sales team across the sales cycle and order fulfillment. You will process sales orders, assist with contract reviews, track orders, and onboard new customers.

This entry-level role offers growth opportunities within Sales Operations, requires a Diploma or equivalent, and strong MS Office skills. You will work in a fast-paced environment, coordinate with teams, and maintain clear

Qualifications

• Diploma qualification or equivalent.
• 2 to 3 years of working experience, preferably in the electronics/computer parts industry.
• Proficient in MS Office applications (Outlook, Word, Excel and PowerPoint).
• Demonstrated ability to respond appropriately and professionally to customers and colleagues in situations of conflict.
• Ability to prioritize tasks, meet deadlines and work independently in a fast-paced environment; able to work under pressure.
• Ability to work well within a team and cross functionally.
• Good written and verbal communication skills.

Responsibilities

• Perform general data entry tasks in Biznet, CRM and ERP.
• Enter purchase requirements in the business system.
• Process sales orders, submit for contract review and follow until CR is submitted to Purchasing.
• Track order status and manage system updates.
• Obtain order acknowledgements and send order confirmations to customer/AM.
• Review all aspects of customer orders: order entry, open order review and shipping status.
• Review/submit RMAs.
• Assist in resolving all issues and communicating all changes to appropriate personnel.
• Assist in onboarding new customers by completing forms and set-up in business system.
• Provide tracking/PODs/COCs/invoices/test reports to customers/AM.
• Provide back-up administrative support to Account Managers and other departments.
• Answer, screen, and route phone calls to the appropriate team member in a timely manner.
• Handle additional projects/duties as directed.

Skills

Data entry

Customer service

Communication

Teamwork

Time management

Education

Diploma qualification or equivalent

Tools

MS Office

Outlook

Word

Excel

PowerPoint

Job description

The Sales Assistant provides administrative and operational support to the sales team in order to deliver the highest level of service to Rand’s customers throughout the sales cycle and order fulfillment. Responsibilities for this role include processing sales orders, submitting contract reviews, tracking order status, and onboarding new customers. This is an entry-level position with opportunities for growth and development within Sales Operations.

Essential Functions

• Perform general data entry tasks in Biznet, CRM and ERP
• Enter purchase requirements in the business system.
• Process sales orders, submit for contract review and follow until CR is submitted to Purchasing.
• Track order status and manage system updates.
• Obtain order acknowledgements and send order confirmations to customer/AM.
• Review all aspects of customer orders: order entry, open order review and shipping status
• Review/submit RMAs
• Assist in resolving all issues and communicating all changes to appropriate personnel.
• Assist in onboarding new customers by completing forms and set-up in business system.
• Provide tracking/PODs/COCs/invoices/test reports to customers/AM.
• Provide back-up administrative support to Account Managers and other departments.
• Answer, screen, and route phone calls to the appropriate team member in a timely manner.
• Handle additional projects/duties as directed.

Requirements

• Diploma qualification or equivalent
• 2 to 3 years of working experience, preferably in the electronics/computer parts industry
• Proficient in MS Office applications (Outlook, Word, Excel and PowerPoint)
• Demonstrated ability to respond appropriately and professionally to customers and colleagues in situations of conflict
• Ability to prioritize tasks, meet deadlines and work independently in a fast-paced environment; able to work under pressure
• Ability to work well within a team and cross functionally
• Good written and verbal communication skills