Sales & Service Support Admin

OPTIMA (DC) SOLUTIONS & SERVICES PTE. LTD.; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

OPTIMA (DC) SOLUTIONS & SERVICES PTE. LTD. in Singapore is seeking a proactive Service Coordinator to handle customer complaints, provide quotes for service repairs, and monitor progress while updating customers on issues.

You will liaise with service operations, technicians, and suppliers for parts, assist the Operations Manager in planning service resources, and coordinate technical communications to meet customers' requirements.

Responsibilities

• Handle customer complaints and issues
• Provide quotations for service repair works
• Monitor repair/service progress and update customers
• Liaise with Service operations/technicians on repair issues
• Liaise with suppliers for parts purchases and assist in spare parts inventory
• Assist Operations Manager/Director in planning and allocating service resources
• Coordinate with customers to address technical issues and meet requirements

Job description

• 1. Handling of customers complaints and issues
• 2. Provide quotations for all service repair works
• 3. Monitor the progress of repair/service and keep customers updated on the repair service issues
• 4. Liaise with Service operation/technicians for all repair/customer service issues
• 5. Liaise with suppliers for parts purchases and assist in inventory of spare parts
• 6. Assist Operation Manager/Director in all service related matters, including the planning and allocation of service resources
• 7. Coordinate with customers for technical issues to meet customer technical requirements