Sales Operations Specialist

S.F. EXPRESS CO. LTD; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

S.F. EXPRESS CO. LTD is seeking a Sales Operations Specialist in Singapore to monitor sales performance, analyze profitability, and optimize operations. You will collaborate with Sales, Finance, and Operations to meet targets and drive efficiency through data-driven insights.

The role requires strong Excel skills, English and Mandarin fluency, and the ability to translate data into actionable business decisions for cross-functional teams.

Qualifications

• Bachelor's degree in Business Administration, Finance, Economics, Supply Chain, Data Analytics, or related field.
• Fluency in English and Mandarin to liaise with Mandarin-speaking clients, vendors, and stakeholders.
• Strong Excel and data visualization/analysis skills.
• Analytical thinking, business acumen, attention to detail, and cross-functional communication.

Responsibilities

• Monitor sales performance against KPIs and targets.
• Develop dashboards and reports for sales performance and profitability.
• Provide insights to support commercial decision-making and pricing strategy.
• Manage billing workflows and revenue recognition with finance teams.

Skills

Analytical thinking

Cross-functional communication

Attention to detail

Business acumen

Education

Bachelor's degree in Business Administration, Finance, Economics, Supply Chain, Data Analytics, or related field

Tools

Microsoft Excel (VLOOKUP, Pivot Tables)

Data visualization tools

Job description

Job Summary

The Sales Operations Specialist supports sales performance monitoring, profitability analysis, and operational process optimization. This role works closely with cross-functional teams including sales, finance, and operations to ensure business targets are achieved while improving overall operational efficiency through data-driven insights.

Key Responsibilities

1. Sales Performance & KPI Management

• Monitor and track sales performance against established KPIs and business targets.
• Develop and maintain sales performance dashboards and reports.
• Analyze sales data to identify trends, growth opportunities, and potential operational risks.
• Provide actionable insights and recommendations to support strategic commercial decision-making.

2. Profitability & Pricing Analysis

• Conduct gross margin analysis for customized solutions and new service offerings.
• Evaluate profitability by customer segment, product flow, and service type.
• Support the sales team with pricing analysis and commercial strategy formulation.
• Assist management in optimizing revenue growth and margin performance.

3. Revenue & Billing Management

• Manage customized billing arrangements and commercial arrangements for key accounts.
• Ensure accuracy, timeliness, and alignment of billing and revenue recognition workflows.
• Monitor revenue performance and coordinate necessary adjustments with finance teams.
• Support the implementation of billing and operational process improvements.

Requirements

• Education: Bachelor’s degree in Business Administration, Finance, Economics, Supply Chain, Data Analytics, or a related field.
• Language Proficiency: Fluency in spoken and written English. Fluency in spoken and written Mandarin is required to liaise with Mandarin-speaking regional clients, overseas vendors, and internal stakeholders.
• Technical Skills: Strong proficiency in Microsoft Excel (e.g., VLOOKUP, Pivot Tables) and data visualization/analysis tools.
• Competencies: Strong analytical thinking, business acumen, high attention to detail, and excellent cross-functional communication skills.
• Experience: Open to fresh graduates with strong analytical backgrounds and a passion for commercial/operations strategy.