Sales Operations Management Coordinator

GINGER TRADING HOUSE PTE. LTD.; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

Ginger Trading House Pte. Ltd. in Singapore is seeking an experienced restaurant operations supervisor to assist management in planning, coordinating, and managing staff and services for efficient daily operations.

You will analyze results with the team, oversee cashiering, inventory, labor productivity, and guest experience, and lead sales teams toward targets while maintaining high service standards.

Qualifications

• Diploma or Bachelor's Degree in Business, Marketing, Hospitality, or related disciplines.
• Effective communication skills used to interact with staff, customers, and suppliers.

Responsibilities

• Plan, coordinate, and manage staff and services to ensure efficient restaurant operations.
• Analyze operating results with the team to identify and implement performance improvement opportunities.
• Monitor cashiering procedures to ensure compliance with accounting standards and minimize consumable wastage.
• Maintain labor productivity by overseeing staff scheduling and workflow.
• Conduct pre-shift meetings to communicate daily business information and prepare staff for service.
• Supervise, mentor, train, schedule, and evaluate staff performance.
• Oversee inventories and order food, beverages, supplies, and equipment to meet operational needs.
• Prepare sales reports and update management on business performance to support informed decision-making.
• Lead and guide sales team members to achieve targets through coaching and performance management.

Skills

Communication skills

Staff leadership

Education

Diploma or Bachelor's Degree in Business, Marketing, Hospitality, or related disciplines

Job description

Job Summary

Assist management in planning, coordinating, and managing staff and services to ensure efficient restaurant operations. Analyze results to identify improvements, oversee cashiering and inventory, lead sales teams, and enhance guest experiences.

Responsibilities

• Plan, coordinate, and manage staff and services to ensure efficient and effective restaurant operations
• Analyze operating results with the team to identify and implement performance improvement opportunities
• Monitor cashiering procedures to ensure compliance with accounting standards and minimize consumable wastage
• Maintain labor productivity ratios by overseeing staff scheduling and workflow
• Conduct pre-shift meetings to communicate daily business information and prepare staff for service
• Supervise, mentor, train, schedule, and evaluate staff performance, including preparing and delivering staff reviews
• Oversee inventories and order food, beverage products, supplies, and equipment to meet operational needs
• Prepare sales reports and update management on business performance to support informed decision-making
• Lead and guide sales team members to achieve targets through coaching and performance management
• Maintain and update guest profiles daily and take appropriate actions to enhance guest experience

Requirements

• Diploma or Bachelor's Degree in Business, Marketing, Hospitality, or related disciplines
• Effective communication skills used to interact with staff, customers, and suppliers