Sales Operations Automation Specialist

EPOS; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

EPOS seeks a hands-on HubSpot Automation Specialist to build, maintain, and optimize automated workflows across marketing, sales, and service. You will own data flows from forms to tickets and team notifications, aiming for zero manual work and clean, reliable automation.

As the go-to person for automation, you’ll partner with Sales, Marketing, and Support to translate pain points into scalable, auditable processes, with a focus on AI-enhanced workflow steps and data enrichment.

Qualifications

• 1-2+ years in HubSpot (Marketing, Sales, or Service Hub) or Pipedrive or Salesforce.
• Solid understanding of HubSpot Workflows, Forms, and Pipelines.
• Comfortable with JSON, webhooks, and basic API concepts.
• Experience with at least one automation tool: Zapier, Make or n8n.
• Detail-oriented with precise field mapping and live testing.
• Strong written communication for documenting processes and Excel formulas.

Responsibilities

• Build and maintain HubSpot workflows across Marketing, Sales, and Service Hub (forms, tickets, deals, contacts, lifecycle stages).
• Set up ticket pipeline automation — auto-create tickets, map fields, route, and update status.
• Integrate HubSpot with external tools (DingTalk, Slack, WeCom, Zapier, Make/n8n) for real-time alerts.
• Configure and troubleshoot webhooks and API-based integrations with third-party apps.
• Maintain CRM data hygiene — properties, mappings, deduplication, pipeline structure.
• Monitor automation performance, catch failures early, and fix broken workflows.
• Document workflows and processes for handoffs, audits, and improvements.
• Collaborate with Sales, Marketing, and Support to automate pain points.
• Explore and pilot AI automation (Breeze AI, AI agents, LLM steps) for tickets and data enrichment.

Skills

HubSpot experience

Automation design

API basics

Data mapping

Documentation

Communication

Tools

Zapier

Make (Integromat)

n8n

DingTalk

Slack

WeCom

HubSpot API

JSON

Job description

About the Role

We're looking for a hands-on HubSpot Automation Specialist to build, maintain, and optimize the automated workflows connecting our marketing, sales, and support tools. You'll own how data flows through HubSpot - from form submission to ticket creation to team notifications - and make sure the right people get the right information at the right time, without manual work.

This is a great role for someone who loves solving "connect the dots" problems: taking a messy manual process and turning it into a clean, reliable automation.

What You'll Do

• Build and maintain HubSpot workflows across Marketing, Sales, and Service Hub (forms, tickets, deals, contacts, lifecycle stages)
• Set up ticket pipeline automation - auto-creating tickets from form submissions, field mapping, routing, and status updates
• Integrate HubSpot with external tools (DingTalk, Slack, WeCom, Zapier, Make/n8n) to trigger real-time notifications and alerts for the sales/support team
• Configure and troubleshoot webhooks and API-based integrations between HubSpot and third-party apps
• Maintain CRM data hygiene - properties, field mappings, deduplication, and pipeline structure
• Monitor automation performance, catch failures early, and fix broken workflows
• Document workflows and processes so they're easy to hand off, audit, and improve
• Partner with Sales, Marketing, and Support teams to understand process pain points and translate them into automation
• Explore and pilot AI-powered automation (e.g. HubSpot Breeze AI, AI agents, LLM-based workflow steps) for tasks like summarizing tickets, drafting responses, or enriching lead/contact data automatically

What Success Looks Like (First 90 Days)

• Fully understands existing HubSpot workflows and ticket pipeline setup
• Independently ships at least one new automation end-to-end
• Reduces at least one manual, repetitive task for sales/support
• Becomes the go-to "can we automate this?" person

What We're Looking For

Must-haves:

• 1-2+ years of experience working inside HubSpot (Marketing, Sales, or Service Hub) or Pipedrive or SALESFORCE
• Solid understanding of HubSpot Workflows, Forms, and Ticket/Deal Pipelines
• Comfortable with JSON, webhooks, and basic API concepts
• Experience with at least one automation tool: Zapier, Make (Integromat), n8n, or similar
• Detail-oriented - comfortable mapping fields precisely and testing before going live
• Strong written communication for documenting processes, MS EXCEL formulas

Nice-to-haves:

• Experience integrating HubSpot with messaging platforms (DingTalk, Slack, WeCom, Teams)
• HubSpot certification(s)
• Basic scripting ability (JavaScript/Python)
• Prior Sales Ops / RevOps / Marketing Ops experience
• Familiarity with Operations Hub custom code actions or webhook signing (HMAC)
• Exposure to AI automation tools - Breeze AI, Zapier AI/Agents, Make AI modules, n8n AI nodes, or LLM API usage for smart workflow steps

Why Join Us

• Own a high-leverage function
• Exposure across the full revenue engine
• Room to grow into RevOps or Automation Engineer as the stack scales