Sales & Operations Admin Lead - Scheduling & Quotations

ALL OUT PEST MANAGEMENT PTE. LTD.; Singapore; Presencial; SGD 36.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Performance Bonus

Annual Leave

Career Development Opportunities

Training Provided

Descripción de la vacante

ALL OUT PEST MANAGEMENT PTE. LTD. in Singapore is seeking an Admin Executive (Sales & Operations Coordinator) to support day-to-day operations, coordinate service schedules, handle enquiries, prepare quotes, manage invoicing, and maintain records.

Strong organisation and communication skills are essential in a fast-paced service environment. You will liaise with customers, schedule field services, generate invoices, monitor payments, and contribute to weekly management summaries.

Formación

• Minimum GCE 'N' / 'O' Level, NITEC, Diploma or equivalent.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Good organisational, administrative, and multitasking skills.
• Strong verbal and written communication skills.
• Comfortable communicating with customers through phone, email, and WhatsApp.
• Able to work independently with minimal supervision.
• Prior experience in administration, customer service, operations coordination, or a similar role is preferred.
• Experience in the pest control, environmental services, facilities management, or service industry will be an advantage.

Responsabilidades

• Coordinate and confirm daily job schedules with the Field Operations Lead.
• Contact customers via phone, WhatsApp, and email to confirm service appointments.
• Update and maintain job schedules, service calendars, and tracking records.
• Monitor technician assignments and ensure jobs are completed according to schedule.
• Ensure technicians submit service reports promptly after each service.
• Review service reports for completeness, accuracy, and proper documentation before filing.
• Perform data entry and maintain operational records in company systems.
• Respond professionally to customer enquiries received via phone, WhatsApp, email, and website channels.
• Gather relevant information using company enquiry templates.
• Prepare and issue quotations based on approved pricing structures and service requirements.
• Follow up on outstanding quotations and customer responses.
• Maintain and update enquiry, quotation, and sales tracking records.
• Assist in converting enquiries into confirmed service appointments.
• Generate and issue invoices upon completion of services.
• Monitor outstanding invoices and accounts receivable.
• Send payment reminders and follow up on overdue payments.
• Update payment records and maintain accurate invoice tracking logs.
• Liaise with customers regarding billing and payment-related enquiries.
• Assist management in preparing payment summaries and financial records when required.
• Maintain proper filing and organisation of company documents.
• Scan, file, and archive invoices, receipts, quotations, service reports, contracts, and other business records in both digital and physical filing systems.
• Ensure all documents are accurately recorded, properly labelled, and easily retrievable when required.
• Assist with purchase orders, procurement documentation, and supplier records.
• Prepare weekly operational and administrative summaries for management meetings.
• Support management with general administrative duties and ad-hoc assignments.
• Ensure company records remain accurate, organised, and up to date at all times.

Conocimientos

Organisational skills

Multitasking

Communication skills

Educación

GCE 'N'/ 'O' Level, NITEC, Diploma or equivalent

Herramientas

Microsoft Office

Descripción del empleo

ALL OUT PEST MANAGEMENT PTE. LTD. in Singapore is seeking an Admin Executive (Sales & Operations Coordinator) to support day-to-day operations, coordinate service schedules, handle enquiries, prepare quotes, manage invoicing, and maintain records.

Strong organisation and communication skills are essential in a fast-paced service environment. You will liaise with customers, schedule field services, generate invoices, monitor payments, and contribute to weekly management summaries.