Sales & Marketing Assistant: Coordination & Campaign Support

Isvasia Singapore Pte Ltd; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

Isvasia Singapore Pte Ltd is seeking an Assistant Sales & Marketing Officer to support Sales, Marketing and Admin functions in Singapore. The role covers coordination with customers, documentation, lead follow-ups and basic marketing execution.

You will help plan service jobs, coordinate technicians, prepare forms, and maintain CRM records, contributing to smooth sales operations and consistent brand communication. This is a hands-on role with cross-department collaboration.

Responsibilities

• Handle customer enquiries via phone, WhatsApp, email, and walk-ins.
• Prepare and issue quotations, proposals, service packages, and renewal notices.
• Follow up on pending quotations, job confirmations, and customer feedback.
• Assist in processing sales orders, job requests, and service documentation.
• Maintain customer records, contact lists, and communication logs.
• Assist in planning daily/weekly service job schedules.
• Coordinate deployment of technicians/operations team to site.
• Prepare job sheets, service forms, calibration documents, and checklists.
• Track job progress, update status, and ensure timely completion.
• Support contract issuance for yearly service renewals.
• Assist in creating marketing materials (brochures, flyers, WhatsApp blasts).
• Support social media posting, content updates, and basic graphic editing.
• Help coordinate marketing campaigns, promotions, and customer outreach.
• Maintain product information sheets, service brochures, and price lists.
• Conduct basic market research on competitors, pricing, and customer trends.
• Maintain organized filing of sales, service, and marketing documents.
• Prepare reports: sales performance, job completion, customer feedback.
• Update CRM or internal customer database (leads, contacts, job history).
• Support internal meetings, scheduling, and follow-up actions.
• Ensure all documents follow company format, accuracy, and branding.
• Introduce company products and services to customers.
• Explain service packages, maintenance plans, and technical offerings.
• Assist sales team in presenting product features and benefits.
• Provide basic technical information (based on training provided).
• Work closely with Sales, Service Operations, and Admin teams.
• Support coordination between departments for job planning and customer handling.
• Assist in resolving customer issues by liaising with relevant teams.
• Support events, exhibitions, and customer visits.
• Assist in procurement follow-ups for marketing or service materials.
• Participate in continuous improvement initiatives for workflow efficiency.

Job description

Isvasia Singapore Pte Ltd is seeking an Assistant Sales & Marketing Officer to support Sales, Marketing and Admin functions in Singapore. The role covers coordination with customers, documentation, lead follow-ups and basic marketing execution.

You will help plan service jobs, coordinate technicians, prepare forms, and maintain CRM records, contributing to smooth sales operations and consistent brand communication. This is a hands-on role with cross-department collaboration.