Sales & Marketing Assistant: Customer Coordination & Promotions

ISVASIA SINGAPORE PTE. LTD.; Singapore; On-site; SGD 30,000 - 46,000; Full time

Job summary

ISVASIA SINGAPORE PTE. LTD. seeks an Assistant Sales & Marketing Officer to coordinate daily sales, service planning, and marketing tasks. You will handle inquiries, prepare quotes, update CRM, and support documentation to ensure smooth client servicing and brand consistency.

The role includes assisting in service scheduling, coordinating technicians, creating marketing materials, and contributing to market research to drive customer outreach and promotional campaigns.

Responsibilities

• Handle customer enquiries via phone, WhatsApp, email, and walk-ins.
• Prepare and issue quotations, proposals, service packages, and renewal notices.
• Follow up on pending quotations, job confirmations, and customer feedback.
• Assist in processing sales orders, job requests, and service documentation.
• Maintain customer records, contact lists, and communication logs.
• Assist in planning daily/weekly service job schedules.
• Coordinate deployment of technicians/operations team to site.
• Prepare job sheets, service forms, calibration documents, and checklists.
• Track job progress, update status, and ensure timely completion.
• Support contract issuance for yearly service renewals.
• Assist in creating marketing materials (brochures, flyers, WhatsApp blasts).
• Support social media posting, content updates, and basic graphic editing.
• Help coordinate marketing campaigns, promotions, and customer outreach.
• Maintain product information sheets, service brochures, and price lists.
• Conduct basic market research on competitors, pricing, and customer trends.
• Maintain organized filing of sales, service, and marketing documents.
• Prepare reports: sales performance, job completion, customer feedback.
• Update CRM or internal customer database (leads, contacts, job history).
• Support internal meetings, scheduling, and follow-up actions.
• Ensure all documents follow company format, accuracy, and branding.
• Introduce company products and services to customers.
• Explain service packages, maintenance plans, and technical offerings.
• Assist sales team in presenting product features and benefits.
• Provide basic technical information (based on training provided).
• Work closely with Sales, Service Operations, and Admin teams.
• Support coordination between departments for job planning and customer handling.
• Assist in resolving customer issues by liaising with relevant teams.
• Support events, exhibitions, and customer visits.
• Assist in procurement follow-ups for marketing or service materials.
• Participate in continuous improvement initiatives for workflow efficiency.

Job description

ISVASIA SINGAPORE PTE. LTD. seeks an Assistant Sales & Marketing Officer to coordinate daily sales, service planning, and marketing tasks. You will handle inquiries, prepare quotes, update CRM, and support documentation to ensure smooth client servicing and brand consistency.

The role includes assisting in service scheduling, coordinating technicians, creating marketing materials, and contributing to market research to drive customer outreach and promotional campaigns.