Sales Manager [CCP for Retail Professionals & Associates]

E-SOLUTIONS ELECTRICAL PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

E-SOLUTIONS ELECTRICAL PTE. LTD.

in Singapore seeks a proactive sales professional to manage and develop retail and business sales activities, aiming to hit company targets and expand new business opportunities. You will respond to customer inquiries, tailor recommendations for electrical products, build relationships with retail customers, contractors, and B2B clients, and drive follow-ups, retention, and accurate reporting using CRM systems and digital tools.

Qualifications

• Excellent communication and customer service skills.
• Ability to manage inquiries, quotations, and follow-ups independently.
• Strong analytical and organizational abilities to monitor sales performance.

Responsibilities

• Manage and develop retail and business sales activities to achieve targets.
• Attend to customer enquiries and recommend suitable electrical products.
• Build and maintain relationships with retail customers, contractors, businesses and B2B clients.
• Manage customer enquiries, quotations, sales follow-ups and records.
• Develop follow-up strategies to improve retention and new opportunities.
• Monitor sales performance, customer trends and product demand.
• Prepare sales reports and provide updates to management.
• Guide sales staff in customer service and engagement.
• Handle communications via walk-ins, phone, WhatsApp, email and online platforms.
• Ensure consistent product information, pricing, quotations and service across channels.
• Use digital and AI tools to support customer communication and reporting.

Skills

Customer relationships

Sales communication

CRM usage

Tools

CRM software

Sales tracking

Job description

Job Description

• Manage and develop retail and business sales activities to achieve company sales targets.
• Attend to customer enquiries, understand customer requirements and recommend suitable electrical products and accessories.
• Build and maintain good relationships with retail customers, contractors, businesses and B2B clients.
• Manage customer enquiries, quotations, sales follow-ups and customer records.
• Develop customer follow-up strategies to improve customer retention, repeat sales and new business opportunities.
• Monitor sales performance, customer trends, product demand and sales opportunities.
• Prepare sales reports and provide regular performance updates to management.
• Guide and support sales staff in customer service, product recommendation, sales follow-up and customer engagement.
• Manage customer communications through retail walk-ins, telephone, WhatsApp, email and online platforms.
• Ensure consistent product information, pricing, quotations and customer service across different sales channels.
• Use digital and AI tools such as ChatGPT to support customer communication, product descriptions, sales materials and business reporting.

Job Requirements

• Good communication, customer service and relationship management skills.
• Able to manage customer enquiries, quotations and sales follow-up independently.
• Good analytical and organisational skills with the ability to monitor sales performance and identify business opportunities.
• Comfortable using Microsoft Office, digital communication platforms and CRM or sales tracking systems.
• Self-motivated, responsible and able to work independently as well as within a team.