Sales Executive, Nanyang Executive Centre (Hospitality)

Nanyang Technological University; Singapore; On-site; SGD 42,000 - 72,000; Full time

Job summary

NTU OCAS seeks a proactive Sales Executive for the Nanyang Executive Centre. You will sell NEC accommodation and event spaces to NTU audiences and external guests, while delivering top-tier service.

Reporting to the General Manager, you will develop client relationships, update management with progress, and collaborate with operations and marketing to optimize pricing and promotions. This role is based on NTU’s main campus in Singapore.

Qualifications

• Excellent verbal and written communication skills.
• Proven ability to build rapport and foster long-term client relationships.
• Skilled in negotiating prices and terms to reach mutually beneficial agreements.
• Professional demeanor and service-oriented attitude with a commitment to exceeding client expectations.

Responsibilities

• Promote NEC's accommodation and event spaces to NTU audience, suitable clients, and individual guests.
• Implement upselling and cross-selling strategies to maximise revenue per booking.
• Identify and pursue new business opportunities through lead generation, networking, and market research.

Skills

Verbal communication

Written communication

Client relations

Negotiation

Hospitality knowledge

Education

Diploma in Sales & Marketing, Hotel Management or relevant discipline

Job description

The NTU Office of Commercial and Auxiliary Services (OCAS) is responsible for the strategic planning, management, and marketing of commercial real estate, hospitality (including Nanyang Executive Centre) and auxiliary services (car parks and shuttle bus services) in NTU main campus and NTU@one-north. The Nanyang Executive Centre (NEC) is located at the NTU main campus. NEC features 150 refurbished guestrooms and refreshed event spaces that aims to offer a premier venue for high-level conferences, workshops, executive programmes, and industry engagements.

We are seeking a proactive Sales Executive to drive business growth for NEC. Reporting to the General Manager, you will be responsible for selling NEC accommodation, event and function spaces while delivering exceptional customer service. You will identify target audiences, cultivate client relationships, and maximise revenue through strategic sales initiatives.

KEY RESPONSIBILITES

• Business Development Promote NEC's accommodation and event spaces to NTU audience, suitable clients, and individual guests. Implement upselling and cross-selling strategies to maximise revenue per booking. Identify and pursue new business opportunities through lead generation, networking, and market research. Build good rapport with existing and prospective clients to develop business leads and secure repeat business. Monitor market trends, industry development and activities to maintain competitive positioning. Achieve individual KPI and revenue targets as set out in the yearly business plan. Upsell hotel services (e.g., AV equipment, catering, upgraded rooms). Review the sales strategy with the Sales Manager and General Manager to ensure NEC remains on track in establishing the short and long-term goals set by NEC Management. This will be done through weekly or bi-weekly sales meetings and account review processes.
• Client Relations & Administration Maintain comprehensive records of all client interactions, proposals, and follow-ups. Provide regular sales progress reports and booking updates to management. Propose ways to improve sales processes, standards and policy. Conduct site inspections and familiarization tours for prospective clients. Negotiate rates, terms, and contracts with clients to achieve mutually beneficial agreements. Ensure all billing information, special requests, and guest preferences are captured at the point of booking. Maintain up-to-date knowledge of room inventory, rates, packages, promotions, and special offers.
• Internal Collaboration Communicate group details effectively to the Operations, Front Office, and Banquet teams. Coordinate with the Revenue Manager to ensure pricing strategies align with demand. Work with the Marketing team to promote special offers and packages.

Requirements

• Diploma in Sales & Marketing, Hotel Management or relevant discipline.
• Minimum of 1 year working experience in hospitality industry.
• Excellent verbal and written communication skills.
• Proven ability to build rapport, foster and maintain long-term relationships with clients.
• Skilled in negotiating prices and terms to reach a mutually beneficial agreement with potential clients.
• Professional in demeanour and service-oriented with a commitment to exceeding client expectations.

We regret to inform that only shortlisted candidates will be notified.

Hiring Institution: NTU

NTU A research-intensive public university, Nanyang Technological University, Singapore (NTU Singapore) has 33,000 undergraduate and postgraduate students in the Engineering, Business, Science, Humanities, Arts, & Social Sciences, and Graduate colleges. It also has a medical school, the Lee Kong Chian School of Medicine, established jointly with Imperial College London. NTU is also home to world-class autonomous institutes - the National Institute of Education, S Rajaratnam School of International Studies, Earth Observatory of Singapore, and Singapore Centre for Environmental Life Sciences Engineering - and various leading research centres such as the Nanyang Environment & Water Research Institute (NEWRI) and Energy Research Institute @ NTU (ERI@N). Ranked amongst the world's top universities by QS, NTU has also been named the world's top young university for the past seven years. The University's main campus is frequently listed among the Top 15 most beautiful university campuses in the world and has 57 Green Mark-certified (equivalent to LEED-certified) buildings, of which 95% are certified Green Mark Platinum. Apart from its main campus, NTU also has a campus in Novena, Singapore's healthcare district. Under the NTU Smart Campus vision, the University harnesses the power of digital technology and tech-enabled solutions to support better learning and living experiences, the discovery of new knowledge, and the sustainability of resources.

For more information, visit www.ntu.edu.sg About NIE About RSIS About LKCMedicine About NTUItive