Deputy Director, Commercial Leasing

Nanyang Technological University; Singapore; Sur place; SGD 180 000 - 260 000; Plein temps

Résumé du poste

NTU invites applications for Deputy Director of the Office of Commercial and Auxiliary Services (OCAS) to lead operations across estate leases, hospitality assets, and auxiliary services at NTU campuses.

The role centers on translating strategic visions into actionable plans, monitoring outsourced vendor performance, and driving revenue optimization while delivering premier campus experiences for students, staff and visitors.

Qualifications

• Bachelor’s degree in related discipline.
• 12–15 years in hospitality, property, or campus services; at least 5 years in leadership.
• Proven track record in large KPI-driven outsourced vendor contracts.
• Strong budget management, revenue optimization, and contract negotiation.
• Excellent communication and stakeholder management with diverse partners.

Responsabilités

• Operational Strategy & Execution: translate vision into actionable plans and roadmaps.
• Campus Experience & Placemaking: enhance experiences for students, staff, and visitors.
• Commercial & Lease Management: optimize revenue and lease yields across spaces.
• Auxiliary Services Oversight: manage vendor performance for carparks and shuttles.
• Hospitality Asset Optimization: oversee operations and finances of hospitality venues.
• Risk Management & Governance: mitigate operational and safety risks across portfolios.

Connaissances

Communication skills

Interpersonal skills

Vendor management

Budget management

Revenue optimization

Contract negotiation

Business planning

Formation

Bachelor’s degree in related discipline

Description du poste

The Office of Commercial and Auxiliary Services (OCAS) oversees the management of estate leases and commercial services (such as leasing of spaces for F&B, amenities and lifestyle services), and auxiliary services (such as car parks, shuttle bus services) for NTU’s main campus, Novena campus and NTU@One-North campus. In addition, it is dedicated to enhancing and optimizing the utilization and operations of NTU’s hospitality assets, ensuring they meet global standards and deliver exceptional experiences.

The Deputy Director drives operational excellence, strategic execution, and service innovation across NTU’s hospitality assets. This pivotal leadership role translates high-level campus vibrancy and sustainability strategies into robust operational plans, directly manages outsourced vendor performance, and fosters a vibrant, inclusive campus community.

Key Responsibilities

• Operational Strategy & Execution: Translate the office's long-term vision into actionable business plans and operational roadmaps for commercial leasing, hospitality, and transportation, aligning with NTU's overarching goals.
• Campus Experience & Placemaking: Lead initiatives to enhance student, employee, and visitor experiences; implement best market practices to foster a vibrant, inclusive, and welcoming campus culture.
• Commercial & Lease Management: Optimize revenue and lease yields across commercial spaces (F&B, retail, lifestyle amenities) and develop robust metrics to measure commercial investments and performance.
• Auxiliary Services Oversight: Manage contract performance and service delivery of outsourced vendors for campus-wide carparks and shuttle bus services, driving smart, sustainable, and green transport solutions.
• Hospitality Asset Optimization: Direct the operations, maintenance, refurbishment, and financial sustainability of key hospitality assets (e.g., Nanyang Executive Centre, Campus Clubhouse) to ensure premier, self-financing dining and accommodation experiences.
• Risk Management & Governance: Proactively assess, monitor, and mitigate operational, financial, and safety risks across all commercial, auxiliary, and hospitality portfolios.

Job Requirements

• Bachelor’s degree in Business Administration, Hospitality Management, Real Estate, or a related discipline.
• 12–15 years of progressive management experience in hospitality, property management, commercial operations, or campus services, with at least 5 years in a significant leadership role.
• Proven track record in managing large-scale, KPI-driven outsourced vendor contracts and executing service excellence standards.
• Strong expertise in budget management, revenue optimization, contract negotiation, and business planning within a diverse service portfolio.
• Exceptional communication and interpersonal skills with demonstrated success in building collaborative partnerships with students, university administration, commercial operators, and external agencies.

We regret to inform that only shortlisted candidates will be notified.

Hiring Institution

NTU A research-intensive public university, Nanyang Technological University, Singapore (NTU Singapore) has 33,000 undergraduate and postgraduate students in the Engineering, Business, Science, Humanities, Arts, & Social Sciences, and Graduate colleges. It also has a medical school, the Lee Kong Chian School of Medicine, established jointly with Imperial College London. NTU is also home to world-class autonomous institutes – the National Institute of Education, S Rajaratnam School of International Studies, Earth Observatory of Singapore, and Singapore Centre for Environmental Life Sciences Engineering – and various leading research centres such as the Nanyang Environment & Water Research Institute (NEWRI) and Energy Research Institute @ NTU (ERI@N). Ranked amongst the world’s top universities by QS, NTU has also been named the world’s top young university for the past seven years. The University’s main campus is frequently listed among the Top 15 most beautiful university campuses in the world and has 57 Green Mark-certified (equivalent to LEED-certified) buildings, of which 95% are certified Green Mark Platinum. Apart from its main campus, NTU also has a campus in Novena, Singapore’s healthcare district. Under the NTU Smart Campus vision, the University harnesses the power of digital technology and tech-enabled solutions to support better learning and living experiences, the discovery of new knowledge, and the sustainability of resources.

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