Sales Executive

GOLDSILVER CENTRAL PTE. LTD.; Singapore; On-site; Full time

Job summary

A retail company in Singapore seeks a motivated individual to assist clients with sales and buyback transactions. Responsibilities include engaging clients, evaluating items, and addressing inquiries. The ideal candidate will have experience in jewellery retail or pawnshop business and possess strong interpersonal skills. This role offers an opportunity to meet sales objectives and enhance customer interactions within a dynamic team environment.

Qualifications

• Experience in jewellery retail or pawnshop business is advantageous.
• Strong interpersonal skills for effective customer interactions.

Responsibilities

• Handle walk-in clients for sales and buyback transactions.
• Provide product knowledge and tailored recommendations.
• Evaluate items for purity and value for buyback.
• Assist in phone, email, and online inquiries.

Skills

Interpersonal skills

Customer service orientation

Job description

Job Scope

• Handling walk-in clients at retail storefront, encompassing both sales and buyback transactions during office hours.
• Effectively engage in customer interactions, offering product knowledge and making tailored recommendations to guide purchasing decisions.
• Accurately evaluate and assess purity and value of items (both bullion and scrap) brought in by customers for potential repurchase, adhering to established buyback policies and guidelines.
• Providing assistance in phone, online, and email inquiries in a timely and professional manner, including addressing customers’ concerns and issue resolution.
• Reach out to prospective clients and collaborate with internal teams for successful acquisition and onboarding of clients.
• Ensuring and performing KYC/AML/IPPC filing and client onboarding support and related requirements.
• Achieve team sales objectives and outcomes to meet agreed monthly/quarterly targets.

Requirements

• Past experience in Jewellery Retail or Pawnshop business will have strong advantage
• Motivated team player
• Strong interpersonal skills and service-oriented mindset