SALES COORDINATOR (GLASS)

GLASS POINT CONSTRUCTION PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading glass specialist company in Singapore seeks a customer service representative to manage inquiries and support sales processes. The role requires effective communication, a strong customer-oriented mindset, and familiarity with Microsoft 365 and social media platforms. Ideal candidates have sales or customer service experience, preferably within the glass and glazing industry.

Qualifications

• Years of experience in sales or customer service function.
• Knowledge or experience in Glass & Glazing is advantageous.
• Strong customer-service oriented mindset.

Responsibilities

• Handle customer inquiries on the order-to-delivery process.
• Collaborate with departments to support business needs.
• Maintain customer records and track order statuses.

Skills

Customer service orientation

Effective communication

Collaboration skills

Adaptability

Tools

Microsoft 365

Messaging platforms

Social media platforms

Job description

Company:

• Glass specialist

• Established in 1989 and was the first glazier in Singapore to be granted an ISO 9001 certification for achieving supreme quality standards for the supply and installation of glass and mirror products.

• Next to Kaki Bukit MRT

• Working Hours: Mondays to Fridays (8.30am – 5.30pm)

• Alternate Saturday off, 8.30am - 12.30pm if working

Core Responsibilities:

In-charge and handle internal and external customers enquiries on full order-to-delivery process, and ensure such enquiries are dealt with promptly and accurately.

Collaborate and communicate with relevant departments within the organization, to support business and customers' needs.

Using available databases or other systems, to maintain up-to-date customer records, track status of orders, invoicing and deliveries etc.

Manage and drive our sales efficiency and volume by providing prompt assistance and instructions to our customers.

Requirements:

A self-driven individual with a strong customer-service oriented mindset and keen learning attitude. You should have some years of experience within sales or customer service function, and experience or knowledge in Glass & Glazing will be advantageous.

An effective communicator and team player, you enjoy working with people and possess good collaboration skills to interact and work with colleagues across different functions to find solutions to problems and achieve business objectives.

This role requires good working knowledge, experience and skills in messaging and social media platforms, as well as Microsoft 365 applications. We place great value in individuals who are highly adaptable, with positive mindset and desire to learn.