Sales Coordinator / Executive

HH Stainless Pte. Ltd.; Singapore; On-site; SGD 39,000 - 73,000; Full time

Job summary

HH Stainless Pte. Ltd. is a leading regional distributor of stainless steel products for oil & gas, petrochemical, marine, construction, and food industries across Asia Pacific and the Middle East.

The Sales Coordinator / Sales Executive role focuses on growing the customer base, managing relationships, and coordinating order processing to ensure timely delivery. You will prepare quotations, follow up on opportunities, negotiate terms, and drive sales targets while collaborating with internal

Qualifications

• Diploma, Higher NITEC, or Degree in Business Administration, Sales, Marketing, Engineering, or related discipline (education requirement)
• Minimum 2–5 years of relevant experience in Sales, Sales Coordination, Customer Service, or Account Management (experience requirement)

Responsibilities

• Identify and develop new business opportunities to expand the customer base and increase sales revenue
• Maintain and strengthen customer relationships through regular engagement and tailored product recommendations
• Prepare, submit, and follow up on quotations, proposals, and tenders to secure sales opportunities
• Negotiate pricing and commercial terms within company guidelines to close sales effectively
• Achieve individual and departmental sales targets by executing strategic sales plans
• Monitor market trends, competitor activities, and customer feedback to identify and capitalize on business opportunities
• Respond promptly and professionally to customer enquiries via phone, email, and other channels to ensure high service standards
• Manage customer accounts and provide after-sales support to enhance customer satisfaction and retention
• Resolve customer complaints, delivery issues, and service concerns efficiently to maintain positive client relationships
• Maintain regular communication with customers regarding order status, delivery schedules, and product availability
• Prepare and process sales documentation including quotations, sales orders, delivery orders, invoices, and credit notes accurately
• Enter and update customer orders and sales data in ERP or sales management systems to ensure data integrity
• Maintain accurate customer master data, pricing, and sales records for reporting and compliance
• Monitor order progress from receipt through delivery and invoicing to ensure timely fulfillment
• Liaise with Warehouse to confirm product availability and coordinate timely order fulfillment
• Coordinate with Procurement on stock replenishment and special customer requirements to meet demand
• Collaborate with Logistics to arrange deliveries and resolve transportation issues promptly
• Work with Finance on customer credit matters, payment collections, and account reconciliation to support cash flow
• Collaborate cross-functionally with other departments to ensure smooth execution of customer orders and projects
• Prepare daily, weekly, and monthly sales reports to track performance and inform management decisions
• Maintain sales pipelines, quotation registers, and customer databases to support sales operations
• Monitor outstanding quotations, back orders, and delivery schedules to proactively manage sales commitments
• Analyse sales trends and provide actionable recommendations to improve sales performance
• Ensure proper filing and documentation in compliance with company policies and quality management systems
• Comply with workplace safety, confidentiality, and ethical business practices to uphold company standards
• Support continuous improvement initiatives to enhance operational efficiency and customer satisfaction
• Participate actively in sales meetings, product training, and company development programmes to maintain knowledge and skills

Skills

Sales coordination

Customer service

Account management

ERP systems

CRM software

Communication

Education

Diploma/Higher NITEC/ Degree in Business Administration, Sales, Marketing, Engineering or related discipline

Tools

ERP systems

CRM software

Job description

HH STAINLESS PTE LTD is a leading regional distributor specializing in 304/304L and 316/316L stainless steel products for oil & gas, petrochemical, marine, construction, and food processing industries across Asia Pacific and the Middle East.

Job Summary

The Sales Coordinator / Sales Executive supports sales growth by developing new business, managing customer relationships, coordinating order processing, and collaborating with internal teams to ensure timely delivery and customer satisfaction.

Job Responsibilities

• Identify and develop new business opportunities to expand the customer base and increase sales revenue

• Maintain and strengthen customer relationships through regular engagement and tailored product recommendations

• Prepare, submit, and follow up on quotations, proposals, and tenders to secure sales opportunities

• Negotiate pricing and commercial terms within company guidelines to close sales effectively

• Achieve individual and departmental sales targets by executing strategic sales plans

• Monitor market trends, competitor activities, and customer feedback to identify and capitalize on business opportunities

• Respond promptly and professionally to customer enquiries via phone, email, and other channels to ensure high service standards

• Manage customer accounts and provide after-sales support to enhance customer satisfaction and retention

• Resolve customer complaints, delivery issues, and service concerns efficiently to maintain positive client relationships

• Maintain regular communication with customers regarding order status, delivery schedules, and product availability

• Prepare and process sales documentation including quotations, sales orders, delivery orders, invoices, and credit notes accurately

• Enter and update customer orders and sales data in ERP or sales management systems to ensure data integrity

• Maintain accurate customer master data, pricing, and sales records for reporting and compliance

• Monitor order progress from receipt through delivery and invoicing to ensure timely fulfillment

• Liaise with Warehouse to confirm product availability and coordinate timely order fulfillment

• Coordinate with Procurement on stock replenishment and special customer requirements to meet demand

• Collaborate with Logistics to arrange deliveries and resolve transportation issues promptly

• Work with Finance on customer credit matters, payment collections, and account reconciliation to support cash flow

• Collaborate cross-functionally with other departments to ensure smooth execution of customer orders and projects

• Prepare daily, weekly, and monthly sales reports to track performance and inform management decisions

• Maintain sales pipelines, quotation registers, and customer databases to support sales operations

• Monitor outstanding quotations, back orders, and delivery schedules to proactively manage sales commitments

• Analyse sales trends and provide actionable recommendations to improve sales performance

• Ensure proper filing and documentation in compliance with company policies and quality management systems

• Comply with workplace safety, confidentiality, and ethical business practices to uphold company standards

• Support continuous improvement initiatives to enhance operational efficiency and customer satisfaction

• Participate actively in sales meetings, product training, and company development programmes to maintain knowledge and skills

Required competencies and certifications

• Diploma, Higher NITEC, or Degree in Business Administration, Sales, Marketing, Engineering, or related discipline (education requirement)

• Minimum 2–5 years of relevant experience in Sales, Sales Coordination, Customer Service, or Account Management (experience requirement)

Preferred competencies and qualifications

• Experience in industrial products, engineering, manufacturing, trading, hardware, or stainless steel industries

• Familiarity with ERP systems and CRM software