Sales Associate

Tapestry (Coach/Kate Spade); Singapore; On-site; SGD 28,000 - 40,000; Full time

Job summary

Kate Spade New York in Singapore is seeking a customer-focused Sales & Styling professional to join our busy retail team. You will greet guests, understand needs, provide styling advice, and help create complete looks that celebrate the brand.

As a key ambassador for the Kate Spade brand, you will drive sales through storytelling, maintain stockroom and POS accuracy, and collaborate with colleagues across shifts to deliver exceptional customer experiences during nights, weekends, and peak

Qualifications

• Professional selling skills demonstrated in a retail setting.
• Prior experience in a retail environment is preferred.
• Ability to multitask, prioritize, and work collaboratively with a team.
• Awareness of social media and openness to omni/virtual selling techniques.
• Proficiency in English (or local language as applicable).

Responsibilities

• Greet guests warmly and confidently, demonstrating strong product knowledge.
• Actively listen and ask insightful follow-up questions to understand customer needs.
• Provide styling advice, suggest add-ons, and create complete looks.
• Use creativity to showcase multiple ways to wear products and encourage customers to explore new styles.
• Guide customers through purchase decisions and ensure a seamless checkout experience.
• Reinforce and celebrate customer choices, inviting them to return.
• Maintain operational excellence, including stockroom organization and POS transactions.

Skills

Professional selling skills

Retail experience

Multitask

Social media awareness

English proficiency

Job description

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles.

Kate Spade New York is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible.

Key Responsibilities

• Customer Engagement & Styling
  • Greet guests warmly and confidently, demonstrating strong product knowledge.
  • Actively listen and ask insightful follow-up questions to understand customer needs.
  • Provide styling advice, suggest add-ons, and create complete looks.
  • Use creativity to showcase multiple ways to wear products and encourage customers to explore new styles.
  • Guide customers through purchase decisions and ensure a seamless checkout experience.
  • Reinforce and celebrate customer choices, inviting them to return.
• Sales & Business Acumen
  • Drive results through strong customer connections and storytelling.
  • Demonstrate deep knowledge of the brand and product attributes across all categories.
  • Maintain operational excellence, including stockroom organization and POS transactions.
  • Give and receive feedback in an honest, constructive manner.

Requirements

• Skills & Experience
  • Professional selling skills with exceptional interpersonal and communication abilities.
  • Prior experience in a retail environment.
  • Ability to multitask, prioritize, and work collaboratively in a team setting.
  • Social media awareness and willingness to learn omni/virtual selling techniques.
  • English proficiency (or local language proficiency per market).
• Schedule: Ability to work a flexible schedule to meet the needs of the business-including nights, weekends, busy season, and high-traffic retail days (including but not limited to public holidays).

Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.