Sales Associate

Inside Lvmh; Singapore; On-site; SGD 28,000 - 46,000; Full time

Job summary

Inside Lvmh Singapore is seeking a Sales Associate to deliver exceptional customer experiences by providing personalized service, building rapport with clients, and supporting the retail team in daily store operations and visual standards.

The role involves meeting and exceeding sales targets, driving CRM and loyalty growth, applying mix-and-match expertise for Ready-to-Wear, maintaining stock accuracy, participating in inventory and back office procedures, and upholding security and loss

Qualifications

• Minimum 1 year of retail sales experience.
• RTW and/or luxury fashion experience is a plus.
• Good understanding of luxury market and practices.
• Strong communication and interpersonal skills.
• Team player with motivation and drive.
• Strong customer service and selling skills.
• Ability to mix and match Ready-to-Wear items.

Responsibilities

• Meet/Exceed individual and store sales targets
• Achieve all KPIs and CRM requirements
• Focus on cross-selling and up-selling with strong matchmaking for all product categories
• Provide exceptional customer care
• Drive local clients network growth
• Recruit and convert prospect clients
• Build lasting relationships with clients through understanding their desires and providing advice
• Maintain client books to retain existing clients and identify new potential clients
• Maintain contact with clients to arrange appointments and share collection information
• Good team management and open, constructive communication with team
• Monitor stock and inform Store Manager about replenishment
• Assist with refilling, unpacking, packing and sorting of stocks
• Support visual display and uphold VM standards
• Lead or support store projects and back-office procedures
• Proficient and accurate use of POS
• Participate in inventory, cycle counts and goods receptions
• Ensure store functional maintenance and secure stockroom practices
• Be vigilant about loss prevention
• Minimize risk of stock loss or theft

Skills

retail sales experience

luxury fashion experience

communication skills

team player

customer service

mix and match

Job description

The Sales Associate's role is to create a good customer shopping experience by providing exceptional customer service. In addition, he/she has to be a good team player by supporting the retail team in store operation matters and whenever necessary.

Key Responsibilities

• Meet/Exceed individual and store sales targets
• Achieve all KPIs and CRM requirements
• Focus on cross, up-selling and have strong "matchmaking" skills for all product categories
• Provide exceptional customer care
• Drive local clients network growth
• Recruit and convert prospect clients
• Build lasting relationships with clients by bonding with them, understanding their desires and providing advice
• Maintain client books to retain actual clients and detect new potential clients
• Keep in contact with clients to arrange appointments/share collection information/product arrivals to grow loyalty
• Good team management
• Maintain an open, positive and constructive communication with team members
• Keep track of physical inventory of merchandise and inform Store Manager about product replenishment
• Assist with refilling, unpacking, packing and sorting of stocks
• Provide support in visual display of merchandise
• Maintain visual standards under the direction of VM department
• Lead/Provide support in store projects/back office procedures
• Proficient and accurate use of POS
• Participate in all inventory, cycle counts and goods receptions
• Ensure store functional maintenance
• Respect stockroom guidelines
• Be vigilant about store security and loss prevention
• Prevent, minimize and reduce risk of stock loss or theft occurrence at all times

Requirements

• Minimum 1 year of retail sales experience will be an added advantage
• Ready-to-Wear (RTW) and/or luxury fashion experience will be an added advantage
• Good understanding of luxury market and practices
• Good communications and interpersonal skills
• Good team player
• Motivated and driven
• Good customer service and selling skills
• Good in mix and match on Ready-to-Wear (RTW)