Sales Assistant [Aviation]

GOOD JOB CREATIONS (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Good Job Creations (Singapore) Pte. Ltd. is seeking a meticulous sales support professional to manage customer orders from receipt through shipment and to maintain clear, timely communication with clients.

You will coordinate order fulfilment, enter orders, resolve discrepancies, monitor status, and provide accurate updates. Strong English, attention to detail, and the ability to juggle multiple tasks are essential.

Qualifications

• Experience in processing customer orders and coordinating fulfilment.
• Excellent written and verbal communication skills.
• Strong attention to detail and ability to manage multiple tasks.
• Ability to analyse customer terms, requirements, and order documentation accurately.
• Proactive, team‑oriented mindset with initiative.

Responsibilities

• Process customer orders from receipt through to shipment, ensuring accuracy and timely follow‑up.
• Enter customer purchase orders accurately into the system and resolve discrepancies with the sales team.
• Issue order acknowledgements and provide order‑related information to customers within timelines.
• Monitor and update order status, including open orders and past‑due items, daily.
• Respond to customer inquiries on status, tracking, shipping documents, and billing.

Skills

Order processing

Customer service

Communication

Multitasking

Attention to detail

Team player

Problem solving

Tools

CRM systems

ERP systems

Microsoft Office

Job description

Job Summary

An organised sales support professional responsible for managing customer orders, coordinating order fulfilment, and ensuring accurate, timely communication with customers.

Responsibilities

• Process customer orders from receipt through to shipment, ensuring accuracy and timely follow‑up.
• Enter customer purchase orders accurately into the system and resolve discrepancies with the sales team.
• Issue order acknowledgements and provide order‑related information to customers within stipulated timelines.
• Monitor and update order status, including open orders and past‑due items, on a daily basis.
• Respond to customer enquiries on order status, tracking details, shipping documents, and billing information.
• Ensure orders are correctly reserved and reflected in internal systems.
• Proactively inform internal stakeholders and customers of delivery issues that may impact supply schedules.
• Prepare and send order status reports to customers with accurate information and relevant remarks.
• Support the sales team by handling overflow administrative tasks when required.
• Adhere to internal quality, environmental, and operational procedures and contribute to continuous improvement initiatives.

Requirements

• Ability to manage and follow up on customer orders with strong attention to detail.
• Strong customer service and relationship management skills.
• Effective written and verbal communication skills.
• Ability to analyse customer terms, requirements, and order documentation accurately.
• Good organisational skills with the ability to manage multiple tasks concurrently.
• Proficiency in using computer systems and standard office software.
• Proficiency in English language for liaising with English‑speaking clients and stakeholders.
• Ability to anticipate issues, manage conflicts professionally, and communicate solutions clearly.
• Knowledge of order processing and customer relationship management processes.
• Knowledge of industrial or technical products is an added advantage.
• Knowledge of the aerospace or manufacturing sector is an added advantage.
• A proactive, team‑oriented mindset with a strong sense of initiative.

We regret that only shortlisted candidates will be notified.

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