Sales Assistant

Symphony Music School; Singapore; On-site; SGD 20,000 - 33,000; Full time

Job summary

Symphony Music School is seeking a friendly retail associate to greet customers, assess needs, and recommend suitable music-related products. You will handle sales, returns, and POS transactions while ensuring a tidy, well-displayed shop floor.

You will stay updated on products, demonstrate features, and provide excellent service, collaborating with staff to resolve issues and maintain high customer satisfaction in a busy music shop environment.

Responsibilities

• Greeting customers and offering assistance upon entry.
• Identifying customer needs and providing relevant product recommendations.
• Answering customer questions about products, promotions, and store policies.
• Handling customer complaints and resolving issues.
• Providing excellent customer service to ensure satisfaction.

Tools

POS systems

Job description

• Greeting customers and offering assistance upon entry.
  Identifying customer needs and providing relevant product recommendations.
  Answering customer questions about products, promotions, and store policies.
  Handling customer complaints and resolving issues.
  Providing excellent customer service to ensure satisfaction.
• Sales and Transactions:Processing sales transactions accurately, including cash, card, and online payments.
  Handling returns and refunds according to company policy.
  Operating point-of-sale (POS) systems.
  Meeting or exceeding sales targets.
• Inventory and Store Maintenance:Restocking shelves and maintaining a fully stocked store.
  Creating and maintaining appealing product displays.
  Ensuring the sales floor is clean, organized, and presentable.
  Assisting with inventory management and receiving new shipments.
• Product Knowledge:Staying up-to-date on product information and features.
  Explaining product benefits to customers.
  Providing product demonstrations.
• General Support:Following all company policies and procedures.
  Collaborating with other team members to ensure smooth store operations.
  Reporting any inventory or service issues to management.Gathering customer feedback to improve the shopping experience.