Sales Advisor

Samsonite Europe NV; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

Samsonite Singapore is seeking a customer service focused retail associate to provide friendly, professional assistance to shoppers. You will engage customers, understand their needs, recommend suitable products, and communicate features, benefits, and promotions clearly.

You will help achieve store sales targets, maintain stock and visual merchandising, perform cashier duties, process transactions accurately, and support CRM activities.

Responsibilities

• Provide excellent and professional customer service to all customers.
• Engage customers to understand their needs and recommend suitable products.
• Develop good product knowledge and communicate product features, benefits, and promotions.
• Work towards achieving individual and store sales targets and other performance indicators.
• Build and maintain positive customer relationships to encourage repeat purchases and loyalty.
• Support CRM activities, including collection and updating of customer information where applicable.
• Perform cashiering duties and ensure all transactions are processed accurately.
• Replenish merchandise and ensure products are displayed neatly per visual merchandising guidelines.
• Assist with receiving, checking, transferring, and organizing stock.
• Conduct stock counts and maintain accurate inventory records.
• Maintain store cleanliness, appearance, and overall presentation.
• Support new product launches and in-store promotions.
• Handle customer enquiries, feedback, and basic after-sales matters professionally, escalating issues when necessary.
• Comply with company policies including cash handling, loss prevention, security, grooming, and safety requirements.
• Work closely with In Charge and team members to ensure smooth daily operations.
• Perform any other duties as assigned by In Charge or Management.

Job description

Responsibilities: -

• Provide excellent and professional customer service to all customers.
• Engage customers to understand their needs and recommend suitable products.
• Develop good product knowledge and effectively communicate product features, benefits, and promotions.
• Work towards achieving individual and store sales targets and other performance indicators.
• Build and maintain positive customer relationships to encourage repeat purchases and customer loyalty.
• Support customer relationship management (CRM) activities, including the collection and updating of customer information where applicable.
• Perform cashiering duties and ensure all transactions are processed accurately.
• Replenish merchandise and ensure products are displayed neatly and according to the Company's visual merchandising guidelines.
• Assist with receiving, checking, transferring, and organizing stock.
• Conduct stock counts and assist in maintaining accurate inventory records.
• Maintain the cleanliness, appearance, and overall presentation of the store.
• Support new product launches, promotional activities, and other in-store initiatives.
• Handle customer enquiries, feedback, and basic after-sales matters professionally, escalating issues when necessary.
• Comply with all Company policies and procedures, including cash handling, loss prevention, security, grooming, and workplace safety requirements.
• Work closely with the In Charge and team members to ensure smooth daily operations.
• Perform any other duties as assigned by the In Charge or Management.