Sales Account Manager – Chubb Security Monitoring Centre (CSMC)

Chubb Fire & Security Group; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

Chubb Security Monitoring Centre (CSMC) is seeking a Sales Account Manager to win new business and grow recurring revenue from remote monitoring, security and life-safety services. You will prospect, engage, and manage the full sales cycle for B2B and B2C opportunities, including proposals and commercial justifications.

The role requires hunter focus, strong negotiation and client-facing skills, and collaboration with cross-functional teams to deliver practical security solutions.

Qualifications

• Proven success in new business development and account acquisition.
• Experience in security, monitoring or recurring-service solutions is preferred.
• Strong prospecting, selling, negotiation and closing skills.

Responsibilities

• Identify, qualify, and convert new sales opportunities across target sectors and multi-site customers.
• Build and maintain a robust sales pipeline through direct prospecting, tele sales, referrals, and events.
• Conduct outbound calls, respond to inbound enquiries, and present proposals and business cases.

Skills

B2B sales

B2C sales

Tele sales

Solution selling

Negotiation

Tools

CRM

Microsoft Office

Job description

Sales Account Manager – Chubb Security Monitoring Centre (CSMC)

The Sales Account Manager is responsible for winning new business and consumer customers and growing profitable recurring revenue for CSMC’s remote monitoring, security, and life-safety services. This hunter-focused role requires proactive prospecting, including tele sales when required, consultative solution selling, and effective management of the full sales cycle.

Key Responsibilities

• Identify, qualify, and convert new B2B and B2C sales opportunities across target sectors, consumer markets, and multi-site customers.
• Build and maintain a strong sales pipeline through direct prospecting, tele sales, referrals, networking, events, lead follow-up, and collaboration with Chubb teams.
• Conduct outbound sales calls and respond to inbound enquiries when required.
• Conduct customer discovery meetings and site assessments to understand security, safety, operational, and compliance needs.
• Develop tailored solutions covering alarm and fire monitoring, remote CCTV, virtual guard patrols, video verification, system-health monitoring, AED monitoring, and incident response.
• Prepare and present proposals, quotations, tenders, and commercial business cases.
• Manage the full sales cycle from initial engagement and qualification through negotiation, contract award, and operational handover.
• Secure profitable recurring-revenue agreements within approved pricing, margin, risk, and contractual guidelines.
• Maintain accurate customer, pipeline, sales activity, and forecasting information in the CRM system.
• Coordinate with operations, technical, service, projects, finance, legal, and other Chubb teams to ensure proposed solutions are practical and deliverable.
• Monitor market and competitor developments and provide feedback on customer needs and growth opportunities.
• Comply with company standards, sales governance, data-protection requirements, confidentiality obligations, and applicable regulations.

Requirements

• Proven success in B2B and B2C new business development, solution sales, tele sales, or account acquisition.
• Experience in security, fire, monitoring, facilities, technology, or recurring-service solutions is preferred.
• Strong prospecting, tele sales, consultative selling, negotiation, presentation, and closing skills.
• Confident conducting outbound calls, handling customer enquiries, and converting leads into sales opportunities.
• Commercial understanding of pricing, margins, contracts, and business-case development.
• Ability to explain technical solutions clearly to consumers, operational stakeholders, and senior decision-makers.
• Strong communication, customer-engagement, CRM, sales-reporting, and Microsoft Office skills.
• Self-motivated, resilient, results-focused, and comfortable working in a target-driven environment.
• Experience with remote monitoring, CCTV analytics, video verification, alarm receiving centres, fire systems, IoT, guarding, or smart-building solutions is advantageous.
• Experience selling to multi-site customers or managing tender opportunities is desirable.
• An established network within relevant commercial sectors would be beneficial.