SaaS Platform Administrator – Cloud Tools & Data

Public Service Division; Singapore; On-site; SGD 42,000 - 62,000; Full time

Job summary

Public Service Division is seeking a Digital Platforms Administrator to manage cloud-based tools like Qualtrics and event management systems, assisting teams with form creation, user access, and day-to-day operations.

The role is suited for detail-oriented individuals who are eager to learn enterprise SaaS governance, with responsibilities covering monitoring, user onboarding, basic troubleshooting, and contributing to procurement reviews.

Qualifications

• Strong attention to detail and willingness to learn technical platforms.
• Good written and verbal communication skills for working with internal users and vendors.
• Comfortable with using digital systems and following step-by-step configuration instructions.
• Ability to pick up new digital tools and systems quickly.
• Good knowledge of Excel/CSV handling.
• Organised, reliable, and able to handle repetitive operational tasks accurately.

Responsibilities

• Monitor SaaS platforms on a day-to-day basis to ensure that the system is working business-as-usual.
• Identify and report system anomalies, access issues, or unusual usage patterns.
• Configure the SaaS system to support the usage by our users (e.g. setting up surveys, scheduling surveys, setting up event pages).
• Provide first-level support to users using SaaS platforms and escalating when necessary.
• Onboard new users by creating accounts, assigning permissions, and sharing instructions.
• Troubleshoot simple configuration or data entry issues and escalate complex issues to senior admin or vendor support.
• Assist in extracting activity logs and usage reports to support security and audit reviews.
• Support secure data exports for reporting and analysis.
• Support Product Manager in the renewal of procurement of the SaaS tools, procurement documentation, usage reviews to inform renewal decisions.

Skills

Attention to detail

Willingness to learn

Communication skills

Digital literacy

Excel handling

Organisational skills

Learning agility

Tools

Qualtrics

Event management

CRM systems

Form builders

Job description

Public Service Division is seeking a Digital Platforms Administrator to manage cloud-based tools like Qualtrics and event management systems, assisting teams with form creation, user access, and day-to-day operations.

The role is suited for detail-oriented individuals who are eager to learn enterprise SaaS governance, with responsibilities covering monitoring, user onboarding, basic troubleshooting, and contributing to procurement reviews.