SaaS Platforms Administrator

EDB Economic Development Board; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

Economic Development Board (Singapore Global Network) is seeking a Digital Platforms Administrator to set up and manage cloud-based tools (Qualtrics, event systems, SaaS apps). You will assist with form creation, user access, and basic troubleshooting, helping business teams adopt enterprise SaaS platforms.

The role focuses on configuring systems, onboarding new users, and handling routine support while learning governance of enterprise tools.

Qualifications

• Strong attention to detail and willingness to learn technical platforms.
• Good written and verbal communication skills for working with internal users and vendors.
• Comfortable with using digital systems and following step-by-step configuration instructions.
• Ability to pick up new digital tools and systems quickly.
• Good knowledge of Excel/CSV handling.
• Organised, reliable, and able to handle repetitive operational tasks accurately.

Responsibilities

• Monitor SaaS platforms on a day-to-day basis to ensure that the system is working business-as-usual.
• Identify and report system anomalies, access issues, or unusual usage patterns.
• Configure the SaaS system to support the usage by our users (e.g. setting up surveys, scheduling surveys, setting up event pages).
• Provide first-level support to users using SaaS platforms (e.g., login issues, basic navigation, form edits) and escalate when necessary.
• Onboard new users by creating accounts, assigning permissions, and sharing instructions.
• Troubleshoot simple configuration or data entry issues and escalate complex issues to senior admin or vendor support.
• Assist in extracting activity logs and usage reports to support security and audit reviews.
• Support secure data exports for reporting and analysis.
• Support Product Manager in the renewal of procurement of the SaaS tools, procurement documentation, usage reviews to inform renewal decisions.

Skills

Attention to detail

Communication skills

Digital systems

Fast learner

Excel/CSV handling

Organised

Tools

Qualtrics

Event management tools

CRM systems

Form builders

Job description

Economic Development Board (Singapore Global Network) is seeking a Digital Platforms Administrator to set up and manage cloud-based tools (Qualtrics, event systems, SaaS apps). You will assist with form creation, user access, and basic troubleshooting, helping business teams adopt enterprise SaaS platforms.

The role focuses on configuring systems, onboarding new users, and handling routine support while learning governance of enterprise tools.