SaaS Platforms Administrator – Cloud Tools & Data Insights

Singapore Economic Development Board (EDB); Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

The Singapore Global Network (SGN), a division of the Singapore Economic Development Board, is seeking a Digital Platforms Administrator. You will support cloud-based tools like Qualtrics and event management systems, assist with form creation, access management, and basic troubleshooting.

You’ll provide first-level user support, onboard new users, and help with data exports for security reviews. This role suits detail-oriented individuals eager to learn enterprise SaaS governance.

Qualifications

• Strong attention to detail and willingness to learn technical platforms.
• Good written and verbal communication skills for working with internal users and vendors.
• Comfortable with using digital systems and following step-by-step configuration instructions.
• Ability to pick up new digital tools and systems quickly.
• Good knowledge of Excel/CSV handling.

Responsibilities

• Monitor SaaS platforms on a day-to-day basis to ensure that the system is working business-as-usual.
• Identify and report system anomalies, access issues, or unusual usage patterns.
• Configure the SaaS system to support the usage by our users (e.g. setting up surveys, scheduling surveys, setting up event pages).
• Provide first-level support to users using SaaS platforms (e.g., login issues, basic navigation, form edits) and escalating when necessary.
• Onboard new users by creating accounts, assigning permissions, and sharing instructions.
• Troubleshoot simple configuration or data entry issues and elevate complex issues to senior admin or vendor support.
• Assist in extracting activity logs and usage reports to support security and audit reviews.
• Support secure data exports for reporting and analysis.
• Support Product Manager in the renewal of procurement of the SaaS tools, procurement documentation, usage reviews to inform renewal decisions.

Skills

Attention to detail

Communication skills

Digital tools proficiency

Learning agility

Excel/CSV handling

Tools

Qualtrics

Event management tools

CRM systems

Form builders

HTML/CSS (basic)

Job description

The Singapore Global Network (SGN), a division of the Singapore Economic Development Board, is seeking a Digital Platforms Administrator. You will support cloud-based tools like Qualtrics and event management systems, assist with form creation, access management, and basic troubleshooting.

You’ll provide first-level user support, onboard new users, and help with data exports for security reviews. This role suits detail-oriented individuals eager to learn enterprise SaaS governance.