Rooms Division Manager — Guest Experience & Operations Leader

IHG Hotels & Resorts; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

IHG Hotels & Resorts' Holiday Inn Singapore Little India is seeking an experienced Front Office Leader to direct the activities of Front Office, Reservations, Housekeeping and Security & Risk, ensuring guest service standards and profit goals are met.

You will uphold brand standards, local policies, and safety regulations while delivering a guest experience that is warm, professional and memorable across all touchpoints in a full-service hotel.

Qualifications

• Bachelor’s degree/higher education qualification/equivalent in Hotel Administration, Business Administration, or a related field, with a minimum of four years’ guest service/hotel experience, including at least three years of experience as a Front Office Manager (FOM), preferably with experience as a Rooms Division Manager (RDM).
• International hotel and Singapore hotel experience is preferred.
• Must speak the local language(s); additional languages are preferred.

Responsibilities

• Direct activities of Front Office, Reservations, Housekeeping, and Security & Risk to meet quality and guest service standards and revenue goals.
• Oversee night audit function and preparation of daily financial reports.
• Participate in annual budget planning; monitor labor costs and expenses with a focus on rate strategy and inventory management.
• Educate and train team members in brand standards and government regulations; provide mentoring and feedback.
• Ensure guest satisfaction; interact with guests, respond to complaints, and drive improvements.
• Ensure safety, OH&S, and security procedures are followed; act as a manager on duty when required.

Skills

Guest service excellence

Team leadership

Communication skills

Education

Bachelor's degree in Hotel Administration or related field

Job description

IHG Hotels & Resorts' Holiday Inn Singapore Little India is seeking an experienced Front Office Leader to direct the activities of Front Office, Reservations, Housekeeping and Security & Risk, ensuring guest service standards and profit goals are met.

You will uphold brand standards, local policies, and safety regulations while delivering a guest experience that is warm, professional and memorable across all touchpoints in a full-service hotel.