Room Attendant

RAFFLES SENTOSA SINGAPORE; Singapore; On-site; SGD 20,000 - 27,000; Full time

Job summary

RAFFLES SENTOSA SINGAPORE is seeking a Room Attendant to deliver high standards of cleanliness, comfort, and guest service in our luxury hotel. You will be responsible for cleaning guest rooms, replenishing supplies, and reporting maintenance issues to ensure a seamless stay.

This role requires physical fitness, a positive service attitude, and the flexibility to work weekends and holidays. You will participate in pre-shift briefings, manage housekeeping tasks efficiently, and uphold brand

Qualifications

• Physically fit as the role requires constant movements and lifting of heavy items.
• Possess positive service mindset and attitude
• Good human relations and influencing skills
• Good communications and human relations skills
• Ability to work independently and take initiative
• Flexible with working days and hours including weekends and public holidays

Responsibilities

• Attend pre-shift meeting, collect the daily room cleaning report /assignments and the sign out the master key.
• Ensure all assigned rooms are cleaned accordingly and return master key to housekeeping office at the end of shift.
• Pack trolley and ensure that it is neatly stacked with linen and there are sufficient supplies before starting to make up rooms.
• Able to prioritise daily job tasks, e.g. which room to clean first.
• Ensure that all guest rooms are cleaned as per established standards and room supplies are completely replenished.
• Ensure all items in the housekeeping checklist are in good order.
• Know the usage of different chemicals & cleaning supplies.
• Able to operate a vacuum cleaner.
• Remove all dirty room service trays & trolleys, cutleries, and crockeries from corridor and guest rooms to the service area .
• Make sure the rubbish bags are cleared and disposed of at the garbage area after every shift.
• Check and report any missing, damaged items and/or maintenance defects to the Assistant Housekeeper immediately.
• Handle guest laundry request where applicable and be responsible for pick-up and return of the items.
• Attend to guests request immediately when needed and inform the Supervisor if request cannot be handled.
• Pack and keep the pantry and service area neat and tidy at all times.
• Observe all brand/operating standards and/or LQA
• Follow all workplace safety and security policies and procedures. Report accidents, injuries and incidents to security / talent & culture team immediately.
• Participate & contribute actively in all Corporate Social Responsibility and Sustainability initiatives organised by the Hotel.
• Perform any other duties and responsibilities that may be assigned.

Job description

JOB SUMMARY

Reporting to the Assistant Housekeeper, the Room Attendant will be responsible for cleaning the guest rooms of high standards for the comfort and convenience of our guests in order to help create a seamless and memorable stay experience for them.

What you will be DOING:

• Attend pre-shift meeting, collect the daily room cleaning report /assignments and the sign out the master key.
• Ensure all assigned rooms are cleaned accordingly and return master key to housekeeping office at the end of shift.
• Pack trolley and ensure that it is neatly stacked with linen and there are sufficient supplies before starting to make up rooms.
• Able to prioritise daily job tasks, e.g. which room to clean first.
• Ensure that all guest rooms are cleaned as per established standards and room supplies are completely replenished.
• Ensure all items in the housekeeping checklist are in good order.
• Know the usage of different chemicals & cleaning supplies.
• Able to operate a vacuum cleaner.
• Remove all dirty room service trays & trolleys, cutleries, and crockeries from corridor and guest rooms to the service area .
• Make sure the rubbish bags are cleared and disposed of at the garbage area after every shift.
• Check and report any missing, damaged items and/or maintenance defects to the Assistant Housekeeper immediately.
• Handle guest laundry request where applicable and be responsible for pick-up and return of the items.
• Attend to guests request immediately when needed and inform the Supervisor if request cannot be handled.
• Pack and keep the pantry and service area neat and tidy at all times.
• Observe all brand/operating standards and/or LQA
• Follow all workplace safety and security policies and procedures. Report accidents, injuries and incidents to security / talent & culture team immediately.
• Participate & contribute actively in all Corporate Social Responsibility and Sustainability initiatives organised by the Hotel.
• Perform any other duties and responsibilities that may be assigned.

Your experience and skills include:

• Physically fit as the role requires constant movements and lifting of heavy items
• Possess positive service mindset and attitude
• Good human relations and influencing skills
• Good communications and human relations skills
• Ability to work independently and take initiative
• Flexible with working days and hours including weekends and public holidays