Assistant Revenue Manager / Revenue Manager

PAN PACIFIC SERVICED SUITES BEACH ROAD; Singapore; Sur place; SGD 80 000 - 110 000; Plein temps

Résumé du poste

Pan Pacific Serviced Suites Beach Road Singapore is seeking a Revenue Management professional to implement and audit the Absolute Care system, monitor occupancy and rate strategies, and optimize RevPAR across channels. You will prepare daily forecasts, manage Best Rate Guarantees, and collaborate with senior leadership to leverage third-party intermediaries.

You will also ensure PMS configuration and reporting standards are met, while maintaining professional relationships with partners and

Responsabilités

• Maintain and audit the Absolute Care Revenue Management system in the Revenue Department with monthly reviews.
• Uphold a smart, professional approach within the team and with business partners.
• Monitor group and transient demand, adjust selling and rate strategies in Budget & Forecast and in Opera S&C.
• Maintain forecasting tool reports for daily tracking of occupancy, rate, RevPAR, and rooms profit.
• Handle Best Rate Guarantee claims with supervision where needed.
• Provide analysis on short- and long-term decisions affecting occupancy, average rate, RevPAR and profitability.
• Stay informed about city events, conventions, holidays and key source markets.
• Aim to achieve RevPAR targets versus competitive set and monitor market competition per policy.
• Understand brand concepts of Best Rate Guarantee and implement rate policies accordingly.
• Collaborate with VP, Serviced Suites Singapore, and Directors to maximize yield via Third Party Intermediaries.
• Analyze revenue by room type and ensure optimal sales mix across channels per brand/hotel product.
• Identify new business opportunities and brief VP and Director on potential impacts.
• Ensure PMS configuration aligns with Revenue Management standards and conduct regular reservation audits.
• Ensure PMS compliance with rate codes, descriptions, packages, market segmentation, and guest profiles.
• Communicate rate and selling strategy clearly to Sales and Revenue teams.
• Work with department heads on revenue enhancement opportunities; conduct Rooms Revenue and Group meetings weekly.
• Provide prompt minutes and maintain ongoing follow-up with daily/weekly/monthly/quarterly reporting.
• Address guest complaints with genuine care and professionalism.

Description du poste

Primary Responsibilities:

• Maintain and implement as necessary the Absolute Care Revenue Management system in Revenue Department and undertake regular monthly audits and review to ensure standards are being met.
• To maintain a smart and professional approach within the team and with business partners.
• Monitor group and transient business thresholds in accordance with selling strategies in Budget & Forecast. Follow all definite and tentative group bookings in Opera S&C and amend selling and rate strategy accordingly to ensure measurable improvements in demand generation and ultimately Rooms yield.
• Maintain appropriate Pan Pacific Serviced Suites, Singapore forecasting tool reports to ensure measured tracking of results on a daily basis.
• Handle/Supervise Best Rate Guarantee Claims
• Supply critical analysis on the effect of short and long term decisions affecting Occupancy, Average Rate, Rev Par and Rooms profit goals.
• Have knowledge of City Events, Conventions, Holiday seasons, financial and political status of our Country as well as of key business source countries.
• Strive to achieve Budgeted Rev Par index against the competition Hotel set, Monitor and analyse competitive set in accordance with “Competition Act”
• Understand the Brand concept of Best Rate Guarantee and exercise care in rate regulation as per Policy outlined by PPHG.
• Work closely with VP, Serviced Suites Singapore to achieve optimum yield through reputable Third Party Intermediaries.
• Maintain and analyze Revenue by Room type and ensure appropriate room type sale through various channels per Brand or Hotel product.
• Actively look for new business opportunities and relate to VP, Serviced Suites Singapore and Director of Sales & Marketing to enhance future potential.
• Ensure disciplined configuration of Property Management System in terms of Revenue Management, conduct regular audits on reservation entries.
• Ensure PMS compliance with PPHG standards in terms of rate code, rate description, package elements, market segmentation, yield Class, guest profile, reservation quality, reservation turn away recording.
• Clearly communicate rate and selling strategy to Sales and Revenue teams.
• Work closely with individual section heads in Sales and Rooms departments on possible opportunities of Revenue enhancement.
• Conduct Rooms Revenue meeting, Group follow up meeting once a week, issue the necessary minutes within 48 hours and ensure continued follow up through regular updates.
• Attend daily Revenue and Sales Teams briefings to ensure clear communication and understanding.
• Handle guest complaints with a Genuine caring attitude.
• Ensure prompt completion of daily, weekly, monthly and quarterly reports.
• Identify high and low dates with maximum possible lead time and adjust strategy accordingly by providing selling tools to Sales and Reservations teams.
• Any other duties accorded by the Management