Retail Supervisor (Sportwear / West) [EL]

WECRUIT PTE. LTD.; Singapore; On-site; SGD 40,000 - 54,000; Full time

Job summary

Wecruit Pte Ltd in Singapore is seeking a supervisory sales role to lead and motivate sales associates on the shop floor, ensuring memorable customer experiences and adherence to brand standards.

You will work with team to improve selling techniques, tackle complex customer issues, maintain product knowledge, and ensure brand-guided merchandising while staying up to date with market trends.

This role requires adherence to store procedures and stockroom operations.

Responsibilities

• Supervise, support, and motivate sales associates to deliver exceptional customer experiences on the sales floor.
• Work with associates to enhance selling techniques and improve conversion rates to achieve targets.
• Handle and resolve complex customer issues, escalating to management when required.
• Deliver outstanding customer service with professionalism and respect.
• Maintain strong product knowledge and keep up to date with in-store merchandise.
• Ensure merchandising displays follow brand guidelines.
• Stay informed about market trends and the brand's positioning.
• Adhere to all store and stockroom procedures.

Job description

• Supervise, support, and motivate sales associates to consistently deliver exceptional customer experiences on the sales floor, ensuring every customer interaction is memorable and meets brand standards (for supervisory role).
• Work closely with associates to enhance selling techniques and improve conversion rates to achieve sales targets and KPIs (for supervisory role).
• Handle and resolve complex customer issues, escalating to management when required (for supervisory role).
• Deliver outstanding customer service, ensuring all customers are treated with professionalism and respect.
• Maintain strong product knowledge and stay updated on all merchandise available in-store.
• Ensure merchandising displays are maintained according to brand guidelines.
• Keep up to date with market trends and the brand’s positioning within the industry.
• Adhere to all operational procedures across the store and stockroom.
  

Wecruit Pte Ltd

EA License No: 20C0270