Retail Team Leader (Shoe & Apparel / West) [EL]

WECRUIT PTE. LTD.; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

Wecruit Pte Ltd is seeking a Sales Supervisor to lead and motivate the sales team, delivering excellent customer experiences and maintaining high service standards on the shop floor. You will guide selling skills, help achieve targets, and resolve escalated issues with professionalism.

Maintain strong product knowledge, ensure brand-compliant merchandising, and stay informed about market trends and store procedures to support daily operations.

Responsibilities

• Lead and motivate sales associates to deliver excellent customer experiences and ensure consistent service quality on the sales floor.
• Support the team in improving selling skills and achieving sales targets and KPIs.
• Manage escalated customer issues and provide effective resolution when needed.
• Provide high-quality customer service with professionalism and respect at all times.
• Maintain strong knowledge of products and in-store offerings.
• Ensure all merchandising follows brand standards.
• Stay updated on current market trends and brand positioning.
• Follow all store and stockroom operational procedures.

Job description

• Lead and motivate sales associates to deliver excellent customer experiences and ensure consistent service quality on the sales floor (supervisory role).
• Support the team in improving selling skills and achieving sales targets and KPIs (supervisory role).
• Manage escalated customer issues and provide effective resolution when needed (supervisory role).
• Provide high-quality customer service with professionalism and respect at all times.
• Maintain strong knowledge of products and in-store offerings.
• Ensure all merchandising follows brand standards.
• Stay updated on current market trends and brand positioning.
• Follow all store and stockroom operational procedures.
  

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270