Retail Supervisor (Picking) Fulfilment From Store @Joo Koon MRT

NTUC Fairprice Co-operative Limited; Singapore; On-site; SGD 46,000 - 56,000; Full time

Job summary

NTUC Fairprice Co-operative Limited is seeking a Store Operations Supervisor to oversee online grocery order processing, ensure on-time delivery, and lead a team of Grocery Shoppers and Replenishers.

You will manage rostering, stock movements, SOPs for picking/packing, handle customer inquiries via Zendesk, and maintain store safety, cleanliness, and accurate record-keeping.

Qualifications

• Diploma/ GCE ’A’ level/ Higher NITEC/ GCE ’O’ level with minimum 2 years of relevant experience.
• Independent and team player with good leadership skills.
• Service-oriented and hands-on person.

Responsibilities

• Monitor and ensure online grocery orders are processed accurately and delivered on time.
• Maintain SOPs for picking, packing, dispatching and delivery.
• Attend to order-related enquiries by customers (Zendesk).
• Ensure proper receipt and issuance of goods.
• Perform record-keeping, stock movement control and assist in the return of damaged goods.
• Ensure cleanliness and perform housekeeping in the store area.
• Ensure safe practices and orderliness in the store area.
• Ensure high-quality and timely rostering practices and the plotting of Time Management System.
• Need to help up on ordering of stocks from WH to fulfil customer orders.
• Perform other ad-hoc duties as needed (e.g. picking, replenishment, ordering of stationeries).

Skills

Leadership

Independent worker

Team player

Service-oriented

Education

Diploma/ A-level/ Higher NITEC/ O-level

Job description

You will be responsible for ensuring online grocery orders are processed accurately and delivered on-time. The job tasks include inventory management, maintaining pick, pack and delivery standards. You need to attend to order-related enquiries by customers. You are also required to supervise and train a team of Grocery Shoppers and Replenishers in ensuring the smooth running of daily operations and manpower rostering.

• Monitor and ensure online grocery orders are processed accurately and delivered on time

• Maintain SOPs for picking, packing, dispatching and delivery

• Attend to order-related enquiries by customers (Zendesk)

• Ensure proper receipt and issuance of goods

• Perform record-keeping, stock movement control and assist in the return of damaged goods

• Ensure cleanliness and perform housekeeping in the store area

• Ensure safe practices and orderliness in the store area

• Ensure high-quality and timely rostering practices and the plotting of Time Management System

• Need to help up on ordering of stocks from WH to fulfil customer orders

• Perform other ad-hoc duties as needed (e.g. picking, replenishment, ordering of stationeries)

Requirements

• Diploma/ GCE ‘A’ level/ Higher NITEC/ GCE ‘O’ level with minimum 2 years of relevant experience

• Independent and team player with good leadership skills

• Service-oriented and hands-on person

Working Hours:

• 6 day work week including weekends and PHs

• Rotating shifts: 7:00 AM - 3:20 PM, 11:00 AM - 7:20 PM, and 2:00 PM - 10:20 PM(rostered basis)