RETAIL SUPERVISOR

The Old Empire Bedding Pte Ltd; Singapore; On-site; SGD 42,000 - 72,000; Full time

Job summary

The Old Empire Bedding Pte Ltd, a premium bedding brand with a retail presence on Orchard Road and VivoCity, is seeking a capable leader to drive a retail team. You will focus on delivering exceptional customer service, maintaining high product knowledge, and ensuring outstanding store presentation while managing stock levels.

This role demands hands-on leadership to coach staff, optimize merchandising, and push for consistent sales growth in a fast-paced department-store environment.

Qualifications

• Experience leading a retail team.
• Strong customer service orientation.
• Good knowledge of products and sales techniques.

Responsibilities

• Lead and motivate a retail team to achieve and exceed sales targets.
• Deliver excellent customer service to enhance customer satisfaction.
• Apply product knowledge to assist customers and support sales efforts.
• Maintain clean, welcoming store presentation.
• Assist in planning merchandise displays to boost sales impact.
• Oversee stock replenishment to prevent stockouts.

Skills

Team leadership

Coaching

Customer service

Product knowledge

Merchandising

Stock management

Job description

Company Overview

The Old Empire Bedding, is a premium UK bedding brand represented in major department stores on Orchard Road and VivoCity. The company focuses on elevating brand presence and building strong local customer loyalty.

Job Summary

Lead and develop a retail team to achieve sales targets while ensuring excellent customer service and maintaining high standards in product knowledge, store presentation, and stock management.

Responsibilities

• Lead, coach, and motivate a retail team to consistently achieve and exceed sales targets
• Collaborate with team members to deliver excellent customer service that enhances customer satisfaction
• Apply comprehensive product knowledge to assist customers and support sales efforts effectively
• Maintain cleanliness and tidiness of retail areas to create an inviting shopping environment
• Assist in planning and executing merchandise displays to optimize retail presentation and sales impact
• Manage stock replenishment processes to ensure product availability and minimize stockouts