Retail Store Supervisor

BIRKENSTOCK SOUTH EAST ASIA PTE. LTD.; Singapore; On-site; SGD 36,000 - 51,000; Full time

Job summary

Birkenstock South East Asia PTE. LTD.

is seeking a Retail Sales Supervisor in Singapore to deliver exceptional customer service, guide shoppers in product selection, support sales transactions, and maintain a welcoming store environment across Singapore locations. The role requires at least 2 years of retail experience in a supervisory capacity, strong communication, and a passion for premium fashion brands.

Qualifications

• High school diploma or equivalent.
• Minimum 2 years’ retail experience, supervisory preferred.
• Strong customer service and communication skills.
• Ability to work weekends and public holidays.
• Familiarity with POS systems and stock management.

Responsibilities

• Support Store Manager in daily store operations to ensure smooth functioning.
• Lead by example to deliver excellent customer service and drive customer satisfaction.
• Coach and motivate Sales Associates to improve product knowledge, selling skills, and service.
• Assist in planning and managing daily staff schedules and shift coverage.
• Support onboarding and training of new team members for effective integration.
• Monitor compliance with company policies, procedures, and standards in daily operations.
• Assist with visual merchandising to maintain brand-aligned displays.
• Monitor stock levels and assist with inventory management and stock takes.
• Handle customer inquiries, feedback, and complaints professionally and escalate when needed.
• Support execution of promotions and ensure in-store marketing materials are well maintained.
• Assist with opening/closing procedures, including cash handling and POS operations.
• Maintain high standards of store cleanliness, organization, health, safety, and compliance.
• Act as Store Manager’s deputy in their absence to ensure business continuity.

Skills

Retail supervision

Customer service

POS systems

MS Office

Communication

Organization

Education

High school diploma

Tools

POS systems

Microsoft Office

Job description

Company Overview

BIRKENSTOCK is a global footwear brand with a family tradition since 1774. It employs 7,100 people worldwide, produces over 95% of products in Germany, sources 90% of materials from Europe, and operates globally from its headquarters in Linz am Rhein.

Job Summary

Join Birkenstock as a Retail Sales Supervisor to deliver excellent customer service, guide shoppers in product selection, support sales transactions, and maintain a welcoming store environment across Singapore locations.

Your tasks:

• Support the Store Manager in managing daily store operations to ensure smooth and efficient functioning
• Lead by example to deliver excellent customer service and achieve high customer satisfaction
• Coach and motivate Sales Associates to enhance their product knowledge, selling skills, and customer service capabilities
• Assist in planning and managing daily staff schedules and shift coverage to optimize team performance
• Support onboarding and training of new team members to ensure effective integration
• Monitor compliance with company policies, procedures, and standards during daily store operations
• Assist with visual merchandising to maintain product displays aligned with brand guidelines
• Monitor stock levels and support inventory management activities including stock replenishment and stock takes
• Handle customer enquiries, feedback, and complaints professionally, escalating issues to the Store Manager as needed
• Support execution of promotional activities and ensure in-store marketing materials and displays are properly maintained
• Assist with store opening and closing procedures, including cash handling and POS operations
• Maintain high standards of store cleanliness, organisation, health, safety, and compliance
• Act as the Store Manager’s key support and take charge of the store in their absence to ensure business continuity and service standards
• Perform other duties and responsibilities assigned by the Store Manager

Your profile:

• High school diploma or equivalent qualification
• Minimum 2 years’ retail experience, preferably in a supervisory role
• Strong customer service and communication skills demonstrated through daily customer interactions
• Customer-first mindset with passion for delivering excellent service
• Strong organisational and problem-solving skills applied in retail operations
• Good understanding of retail operations, merchandising, inventory management, and POS systems
• Ability to work independently while collaborating closely with the Store Manager and team
• Proficiency in Microsoft Office and POS systems
• Flexibility to work weekends and public holidays
• Passion for fashion, lifestyle, and premium brands
• Ability to lift up to 20kg (physically required for store operations)