Retail Store Ops Lead — Team, Service & Sales

COLD STORAGE SINGAPORE (1983) PTE LTD; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

Cold Storage Singapore (1983) PTE LTD is seeking a Store Operations Supervisor to oversee daily store activities and ensure smooth functioning across shifts. You will lead, train, and motivate the store team to meet service and operational standards while managing staff schedules and customer interactions.

The role emphasizes maintaining high standards of customer service, accurate cash handling, and adherence to SOPs, with duties spanning merchandising, stock control, and safety compliance in a

Qualifications

• ITE / NITEC qualification preferred.
• Supervisory or managerial experience in convenience retail, supermarket, F&B, or retail operations preferred.
• Strong leadership, interpersonal, and communication skills.
• Customer-oriented with good problem-solving abilities.
• Able to work in a fast-paced retail environment and manage multiple operational priorities.
• Comfortable handling cash management and basic administrative duties.
• Able to work rotating shifts, including weekends, public holidays, and overnight shifts where required.
• Comfortable with prolonged standing and light manual handling; basic computer literacy with POS familiarity.

Responsibilities

• Oversee the daily operations of the convenience store and ensure smooth store functioning during assigned shifts.
• Lead, supervise, train, and motivate store team members to achieve operational and customer service standards.
• Manage staff scheduling, attendance, and manpower deployment based on operational requirements.
• Ensure high standards of customer service and handle customer feedback or escalations professionally.
• Monitor sales performance and support initiatives to drive sales and profitability.
• Manage inventory levels, stock ordering, replenishment, stock rotation, and wastage control.
• Ensure store merchandising, promotional displays, and pricing are properly executed.
• Maintain cleanliness, housekeeping, and food safety / hygiene standards within the store.
• Ensure compliance with company SOPs, workplace safety requirements, and regulatory guidelines.
• Handle cash management duties including cashier balancing, petty cash, and sales reconciliation.

Skills

Leadership

Customer service

Communication

Cash handling

Staff training

Shift planning

Education

ITE / NITEC

Tools

POS systems

Job description

Cold Storage Singapore (1983) PTE LTD is seeking a Store Operations Supervisor to oversee daily store activities and ensure smooth functioning across shifts. You will lead, train, and motivate the store team to meet service and operational standards while managing staff schedules and customer interactions.

The role emphasizes maintaining high standards of customer service, accurate cash handling, and adherence to SOPs, with duties spanning merchandising, stock control, and safety compliance in a