Retail Store Lead: Sales, Service & Ops

MACHI TRADERS PTE. LTD.; Singapore; On-site; SGD 33,000 - 56,000; Full time

Job summary

MACHI TRADERS PTE. LTD. in Singapore is seeking a Store Supervisor to oversee daily operations, organize merchandise displays, assist customers with inquiries, and manage cashier duties to ensure accurate transactions and inventory control.

Strong English communication is essential. You will lead a small team (2–3 staff), create weekly rosters, coach product knowledge, and maintain a clean, well‑stocked shop.

Qualifications

• Experience leading a small team (2–3 staff) and coaching on product knowledge.
• Ability to create weekly rosters balancing operations and staff well-being.
• Monthly KPI reviews and feedback processes.

Responsibilities

• Lead by example: Actively serve customers on the sales floor to achieve store sales targets.
• Service Excellence: Ensure customers receive a good shopping experience.
• Complaint Handling: Resolve customer feedback and service recovery issues with professionalism and empathy.
• Training: Coach a small team (2-3 staff) on product knowledge.
• Scheduling: Create weekly rosters that balance operational needs with staff well-being.
• Performance: Conduct monthly one-on-one reviews to track KPIs and provide feedback.
• Inventory Control: Manage stock takes, cycle counts, and timely transfers between the shop and warehouse.
• Ensure the shop is always clean and organized.
• Manage cash, opening/closing procedures, and POS system accuracy.
• Communicate clearly in English to interact effectively with customers and team members
• Use interpersonal skills to engage positively with customers and colleagues during daily interactions
• Apply customer service orientation to provide a helpful and friendly shopping experience

Skills

Customer service

Staff coaching

Cash handling

Team communication

Inventory management

Tools

POS System

Job description

MACHI TRADERS PTE. LTD. in Singapore is seeking a Store Supervisor to oversee daily operations, organize merchandise displays, assist customers with inquiries, and manage cashier duties to ensure accurate transactions and inventory control.

Strong English communication is essential. You will lead a small team (2–3 staff), create weekly rosters, coach product knowledge, and maintain a clean, well‑stocked shop.