Retail & Service Supervisor – Laundry & Customer Care

TGH VENDING SOLUTIONS PTE. LTD.

Singapore

On-site

SGD 32,000 - 42,000

Full time

11 days ago

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Job summary

TGH VENDING SOLUTIONS PTE. LTD. is seeking a Retail Supervisor to manage daily outlet operations, guide garment care, and upsell retail products. You will interact directly with customers, supervise staff, and ensure hygiene and equipment standards are maintained.

Role emphasizes service quality, smooth workflow, and timely coordination of pickup/delivery for corporate clients in a fast-paced retail setting.

Qualifications

Experience in customer service and garment care guidance.
Ability to supervise staff and ensure service quality.
Experience with retail inventory and reporting.

Responsibilities

Deliver excellent customer service by assisting with garment care advice, service selection, and product recommendations.
Oversee the daily operations of the outlet, ensuring smooth service flow, high quality standards, and well-maintained equipment.
Supervise and train staff to uphold company policies, service excellence, and operational efficiency.
Manage retail inventory, monitor product sales, and coordinate stock replenishment.
Support corporate clients by coordinating timely laundry pick-ups and deliveries.
Maintain the customer lounge and facilities to provide a clean, safe, and comfortable environment.
Prepare operational reports, track performance, and recommend improvements for service and retail offerings.