Retail Service Lead - Customer Experience & POS

Crocs; Singapore; On-site; SGD 20,000 - 29,000; Full time

Job summary

Crocs, Inc. in Singapore is seeking a customer-focused retail associate to join our store team. You will greet customers, operate the POS system, stock shelves, and maintain appealing product displays while supporting daily store operations.

We value teamwork, flexibility in shifts (including nights, Saturdays, Sundays, and public holidays), and fluency in English. Basic computer skills and a proactive attitude are essential for success in this fast-paced retail environment.

Qualifications

• Must be 16 years or older.
• Possess at least O Level or above.
• Minimum 1 to 2 years of working experience, preferably in retail.
• Fluent in English, proficiency of other language(s) will be an advantage.
• Flexible to work on rotational shift basis, including nights, Saturdays, Sundays and Public Holidays.
• Basic computer proficiency in Microsoft Word, Excel and Email and able to operate retail Point of Sale system.
• Desire to succeed in a high growth, fast-paced retail environment.

Responsibilities

• Deliver outstanding service to our consumers using our C.H.A.R.M. service model
• Proactively contribute to creating an enjoyable team environment that fosters the sharing of suggestions, ideas and concerns
• Learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations such as Point of Sale (POS) system management, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintaining cleanliness and recovery standards.
• Leads by example and collaborate with Store Management to improve personal key performance indicators through sales-driven techniques
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

Skills

Customer service

POS system

Team collaboration

English fluency

Education

O Level or above

Tools

POS system

Microsoft Word

Microsoft Excel

Email

Job description

Crocs, Inc. in Singapore is seeking a customer-focused retail associate to join our store team. You will greet customers, operate the POS system, stock shelves, and maintain appealing product displays while supporting daily store operations.

We value teamwork, flexibility in shifts (including nights, Saturdays, Sundays, and public holidays), and fluency in English. Basic computer skills and a proactive attitude are essential for success in this fast-paced retail environment.